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Reset: How to Change What's Not Working

by Dan Heath · 2025

"Reset: How to Change What's Not Working" is a business and self-improvement book by Dan Heath, published in January 2025. It lays out a practical, two-part method for getting unstuck: first locating "leverage points"—places… more

First published 2025 · 288 pages · English

5 quotes ★ 4.13 (3,045) Nonfiction

Quotes from the Book

Averages are great for monitoring but terrible for diagnosis.
1
Every system is perfectly designed to get the results it gets.” Meaning that once you change your aspiration—when you set your sights on different results—the system you have is wrong, by definition. Because the system is designed, intentionally or not, to yield the results you got yesterday.
1
Change is not AND, it's INSTEAD OF.
Type 1 decisions, in his terminology, “are consequential and irreversible or nearly irreversible—one-way doors—and these decisions must be made methodically, carefully, slowly, with great deliberation and consultation. If you walk through and don’t like what you see on the other side, you can’t get back to where you were before.” Type 2 decisions, though, are reversible. Two-way streets. If you make a decision and you don’t like the results, you just undo it. “Type 2 decisions can and should be made quickly by high judgment individuals or small groups,” wrote Bezos.
The curse of a bad set of habits is that all the unnecessary things you’re doing actually come to seem necessary.

Did you know?

  • The book's framework is built around "leverage points," a concept Heath draws from systems thinker Donella Meadows.
  • It was named a 2025 Porchlight Business Book Award winner.
  • Adam Grant included it among his recommended new books for 2025.
  • Reset is Dan Heath's first book written solo rather than with his brother and longtime co-author Chip Heath.
  • Heath structures the book in two halves: finding leverage points, then restacking existing resources to power them.

About Dan Heath

Dan Heath is a #1 New York Times bestselling author and a senior fellow at Duke University's CASE center. With his brother Chip he co-wrote Made to Stick, Switch, Decisive, and The Power of Moments, and he hosts the podcast What It's Like to Be.

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About the book

"Reset: How to Change What's Not Working" is a business and self-improvement book by Dan Heath, published in January 2025. It lays out a practical, two-part method for getting unstuck: first locating "leverage points"—places in a system where a small effort yields a disproportionate return—and then restacking the resources and attention an organization or person already has to fuel those points, rather than demanding more people, money, or time.

The book's central themes are systems thinking and the gap between symptoms and root causes. Drawing on Donella Meadows' work on leverage points, Heath argues that meaningful change comes not from heroic effort or sweeping reinvention but from intervening at the right spots and reallocating existing energy. He emphasizes studying the "bright spots" where things already work, going to the source of problems, and breaking out of well-worn grooves of habit and routine.

Reset was a New York Times bestseller and a 2025 Porchlight Business Book Award winner, and was named among the best books of the period by outlets and figures including Oprah Daily, Adam Grant, Apple Books, and Amazon's editors. Reviewers generally praised its accessibility and concrete framework for change leaders, with some noting it reads as a strong entry point for those new to organizational transformation rather than a deeply rigorous treatise.

Book details

First published
2025
Length
288 pages
Reading time
6 hours
Author
Dan Heath
Goodreads rating
4.13 (3k ratings)

Critical reception

  • Reached the New York Times bestseller list.
  • Won a 2025 Porchlight Business Book Award.
  • Named a best book by Oprah Daily, Apple Books, and Amazon's editors, and recommended by Adam Grant.
  • Reviewers praised its accessible, actionable framework while some found it a lighter introduction to change than a rigorous deep dive.

The buzz

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