Legacy: What the All Blacks Can Teach Us About the Business of Life

Leaders create leaders by passing on responsibility, creating ownership, accountability and trust.

Vision without action is a dream. Action without vision is a nightmare.

Humility does not mean weakness, but its opposite. Leaders with mana understand the strength of humility. It allows them to connect with their deepest values and the wider world.

The challenge is to always improve, to always get better, even when you are the best. Especially when you are the best. Henry

RED HEAD Tight, inhibited, results-oriented, anxious, aggressive, over-compensating, desperate. BLUE HEAD Loose, expressive, in the moment, calm, clear, accurate, on task. It’s what tennis coach Nick Bollettieri calls the ‘centipede effect’. If a centipede had to think about moving all its legs in the right order, it would freeze, the task too complex and daunting. The same is true of humans. Red is what Suvorov called ‘the Dark’. It is that fixated negative content loop of self-judgement, rigidity, aggression, shut down and panic. Blue is what he called ‘the Light’ – a deep calmness in which you are on task, in the zone, on your game, in control and in flow. It applies to the military; it applies to sport; it applies to business. In the heat of battle, the difference between the inhibitions of the Red and the freedom of Blue is the manner in which we control our attention. It works like this: where we direct our mind is where our thoughts will take us; our thoughts create an emotion; the emotion defines our behaviour; our behaviour defines our performance. So, simply, if we can control our attention, and therefore our thoughts, we can manage our emotions and enhance our performance.

Excellent firms don’t believe in excellence,’ wrote Tom Peters in Thriving on Chaos, ‘only in constant improvement and constant change.

The fight is won or lost,’ says Muhammad Ali, ‘far away from witnesses – behind the lines, in the gym, and out there on the road, well before I dance under the lights.

Personal meaning is the way we connect to a wider team purpose. If our values and beliefs are aligned with the values and beliefs of the organization, then we will work harder towards its success. If not, our individual motivation and purpose will suffer, and so will the organization.

Just because it’s common sense,’ he says of the process, ‘doesn’t mean it’s common practice.

The training, decision-making wise, should be harder than the game,’ says Wayne Smith. ‘So you try an overlying principle of throwing problems at them – unexpected events – forcing them to solve the problems.

In his seminal paper ‘Destruction and Creation’, the military strategist John R. Boyd created a theory with direct applicability to a fast-changing environment. ‘To maintain an accurate or effective grasp of reality,’ he argued, ‘one must undergo a continuous cycle of interaction with the environment to assess its constant changes.’ He asked himself, ‘how do we create the mental concepts to support decision making activity?’ His answer was the Decision Cycle or OODA Loop. OODA stands for Observe, Orient, Decide and Act. It is quick to apply, and useful for everyday decision-making.

Successful leaders balance pride with humility: absolute pride in performance; total humility before the magnitude of the task.

No one is bigger than the team and individual brilliance does not automatically lead to outstanding results. One selfish mindset will infect a collective culture.

—— The key to strong peer-to-peer interaction is a high level of trust. This is trust in the sense of safe vulnerability. The leaders need to create an environment where individuals get to know each other as people and gather insight into their personal story and working style. This needs to be supported by the leader’s role-modelling behaviour around admission of mistakes and weaknesses and fears . . . This is essential for safe conflict and safe confrontation, where the most important interaction often occurs.

Most leaders who fail,’ Bill George says in an interview with Pamela Hawley, ‘really suffer from a lack of a strong identity, belief in themselves and, to be frank, respect for themselves.

To be able to work together, communication is the biggest thing,’ says Smith. ‘And I think that comes from a team that has good links from off the field . . . a team able to spend time together and talk to one another and be honest with one another. It’s incredibly important.

Marginal gain can be technical, physical, practical, operational, and even psychological. In the film Any Given Sunday, the Al Pacino character calls it ‘Inches’: —— You find out that life is just a game of inches. So is football. Because in either game, life or football, the margin for error is so small . . . On this team, we fight for that inch. On this team, we tear ourselves, and everyone around us to pieces for that inch . . . Cause we know when we add up all those inches that’s going to make the fucking difference between WINNING and LOSING.

Pass the Ball Enlightened leaders deliberately hand over responsibility in order to create engaged team-players able to adapt their approach to suit the conditions. ‘Command & Control’ in a VUCA world is unwieldy and increasingly uncompetitive.

Level 5 leaders, Collins argues, ‘channel their ego needs away from themselves and into the larger goal of building a great company. Their ambition is first and foremost for the institution, not themselves.’ Pass the ball.

Pressure is expectation, scrutiny and consequence,’ says Gilbert Enoka. ‘Under pressure, your attention is either diverted or on track. If you’re diverted, you have a negative emotional response and unhelpful behaviour. That means you’re stuck. That means you’re overwhelmed.’ On the other hand, if your attention is on track you have situational awareness and you execute accurately. You are clear, you adapt and you overcome.

A winning organization is an environment of personal and professional development, in which each individual takes responsibility and shares ownership. It

The word character comes from the Ancient Greek, 'kharakter,' meaning they mark that is left on a coin during its manufacture. Character is also the mark left on you by life, and the mark we leave on life. It's the impact you make when you're here, the trace you leave once you've gone. Character rises out of our values, our purpose, the standards we set ourselves, our sacrifice and commitment, and the decisions we make under pressure, but it is primarily defined by the contribution we make, the responsibility we take, the leadership we show. [...] John Wooden said, 'Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.' Character is forged by the way we respond to the challenges of life and business, by the way we lead our life and teams. If we value life, life values us. If we devalue it, we dishonour ourselves and our one chance at living. THIS is our time. Leadership is surely the example we set. The way we lead our own life is what makes us a leader.

What you leave behind is not what is engraved in stone monuments,' said the Greek statesman Pericles, 'but what is woven into the lives of others.' Your legacy is that which you teach.

If you think of physical conditioning, technical understanding and tactical appreciation as forming three legs,’ Wayne Smith tells writer Gregor Paul, ‘the stool isn’t balanced unless you have psychological strength as well.

Successful leaders look beyond their own field to discover new approaches, learn best practices and push the margins. Then they pass on what they have learned.