Quotes from A Feast of Snakes

“That was the only decision there was once upon a time: what to do with the night.”
― Harry Crews, quote from A Feast of Snakes

“She felt the snake between her breasts, felt him there, and loved him there, coiled, the deep tumescent S held rigid, ready to strike. She loved the way the snake looked sewn onto her V-neck letter sweater, his hard diamondback pattern shining in the sun. It was unseasonably hot, almost sixty degrees, for early November in Mystic, Georgia, and she could smell the light musk of her own sweat. She liked the sweat, liked the way it felt, slick as oil, in all the joints of her body, her bones, in the firm sliding muscles, tensed and locked now, ready to spring--to strike--when the band behind her fired up the school song: "Fight On Deadly Rattlers of Old Mystic High.”
― Harry Crews, quote from A Feast of Snakes

“White people were dangerous and snakes were dangerous and now the two were working together, each doing what the other told it to. She was sure she had seen a snake in a weeded ditch with the head of a white man. Right after she came out of the house on the way to Big Joe's, which she had immediately forgotten, she saw it, long and black and diamond-patterned in the ditch with a white man's head. It had blue eyes. The bluest eyes any white man ever had. She was sure she had seen it. She thought she had seen it. Maybe it was only a dream or a memory of another time. Whatever it was, she still saw it every time she closed her eyes, coiled there on the back of her eyelids, blue-eyed and dangerous.”
― Harry Crews, quote from A Feast of Snakes

“He knew and accepted for the first time that things would not be different tomorrow. Or ever. Things got different for some people. But for some they did not. There were a lot of things you could do though. One of them was to go nuts trying to pretend things would someday be different.”
― Harry Crews, quote from A Feast of Snakes

“It was not any one thing that scared him. It was everything. It was his life. His life terrified him. He didn't see how he was going to get through the rest of it.”
― Harry Crews, quote from A Feast of Snakes

“Joe Lon and Willard slipped out of their shirts. Willard flipped over and walked around in the dirt on his hands. Joe Lon took the bottle of whiskey out of his back pocket, set it carefully on the step of the Winnebago, checking out Susan Gender's red pants again as he did. Then he went into a steady handstand and did six dips, his nose just short of the dirt each time he went down. They both came off their hands and looked at Duffy.

"I'm impressed," said Duffy, shortly. "What the hell are you, gymnasts?"

"Drunks," said Joe Lon picking up the bottle.”
― Harry Crews, quote from A Feast of Snakes

“He did not know what love was. And he did not know what good it was. But he knew he carried with him, a scabrous spot of rot, of contagion, for which there was no cure. Rage would not cure it. Indulgence made it worse, flamed it, made it grow like cancer. And it had ruined his life. Not now, not in this moment. Long before. The world had seemed a good and liveable place. Brutal, yes. but there was a certain joy in that. The brutality on the football fields, in the tonks, was celebration. Men were maimed without malice, sometimes--often even--in friendship. Lonely, yes. Running was lonely. Sweat was lonely. The pain of preparation was lonely. There's no way to share a pulled hamstring with somebody else. There's no way to farm out part of a twisted knee. But who in god's name ever assumed otherwise? Once you know that it was all bearable”
― Harry Crews, quote from A Feast of Snakes

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“Obviously, in those situations, we lose the sale. But we’re not trying to maximize each and every transaction. Instead, we’re trying to build a lifelong relationship with each customer, one phone call at a time. A lot of people may think it’s strange that an Internet company is so focused on the telephone, when only about 5 percent of our sales happen through the telephone. In fact, most of our phone calls don’t even result in sales. But what we’ve found is that on average, every customer contacts us at least once sometime during his or her lifetime, and we just need to make sure that we use that opportunity to create a lasting memory. The majority of phone calls don’t result in an immediate order. Sometimes a customer may be calling because it’s her first time returning an item, and she just wants a little help stepping through the process. Other times, a customer may call because there’s a wedding coming up this weekend and he wants a little fashion advice. And sometimes, we get customers who call simply because they’re a little lonely and want someone to talk to. I’m reminded of a time when I was in Santa Monica, California, a few years ago at a Skechers sales conference. After a long night of bar-hopping, a small group of us headed up to someone’s hotel room to order some food. My friend from Skechers tried to order a pepperoni pizza from the room-service menu, but was disappointed to learn that the hotel we were staying at did not deliver hot food after 11:00 PM. We had missed the deadline by several hours. In our inebriated state, a few of us cajoled her into calling Zappos to try to order a pizza. She took us up on our dare, turned on the speakerphone, and explained to the (very) patient Zappos rep that she was staying in a Santa Monica hotel and really craving a pepperoni pizza, that room service was no longer delivering hot food, and that she wanted to know if there was anything Zappos could do to help. The Zappos rep was initially a bit confused by the request, but she quickly recovered and put us on hold. She returned two minutes later, listing the five closest places in the Santa Monica area that were still open and delivering pizzas at that time. Now, truth be told, I was a little hesitant to include this story because I don’t actually want everyone who reads this book to start calling Zappos and ordering pizza. But I just think it’s a fun story to illustrate the power of not having scripts in your call center and empowering your employees to do what’s right for your brand, no matter how unusual or bizarre the situation. As for my friend from Skechers? After that phone call, she’s now a customer for life. Top 10 Ways to Instill Customer Service into Your Company   1. Make customer service a priority for the whole company, not just a department. A customer service attitude needs to come from the top.   2. Make WOW a verb that is part of your company’s everyday vocabulary.   3. Empower and trust your customer service reps. Trust that they want to provide great service… because they actually do. Escalations to a supervisor should be rare.   4. Realize that it’s okay to fire customers who are insatiable or abuse your employees.   5. Don’t measure call times, don’t force employees to upsell, and don’t use scripts.   6. Don’t hide your 1-800 number. It’s a message not just to your customers, but to your employees as well.   7. View each call as an investment in building a customer service brand, not as an expense you’re seeking to minimize.   8. Have the entire company celebrate great service. Tell stories of WOW experiences to everyone in the company.   9. Find and hire people who are already passionate about customer service. 10. Give great service to everyone: customers, employees, and vendors.”
― Tony Hsieh, quote from Delivering Happiness: A Path to Profits, Passion, and Purpose

“Poor teamwork is pervasive in India. Take any institution, scratch its surface, and one finds factionalism. Whether it is a company, a university, a hospital, a village panchayat, or a municipal board, it is beset with dissension, and it affects national competitiveness.”
― Gurcharan Das, quote from India Unbound: The Social and Economic Revolution from Independence to the Global Information Age

“Good and evil have nothing to do with gods. It has to do with us.”
― Matthew Woodring Stover, quote from Caine's Law

“You really want to sleep with me in a coffin?" she said.

"Wow," he waved his hand. "Sleep with you, no. That's too soon to talk about in our relationship. But sleep in a coffin next to you, yes. It's not like I have ever slept in a bed before.”
― Cameron Jace, quote from Snow White Sorrow

“Does a pistol murder a man? Or is it the man who pulls the trigger? Can we blame a rabid dog who tears apart a child? Or should we blame the one who kicked and starved and tortured it?”
― Bec McMaster, quote from Kiss of Steel

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