Quotes from The Death of Artemio Cruz

“Perdiste tu inocencia en el mundo de afuera. No podrás recuperarla aquí adentro, en el mundo de los afectos. Quizá tuviste tu jardín. Yo también tuve el mío, mi pequeño paraíso. Ahora ambos lo hemos perdido. Trata de recordar. No puedes encontrar en mí lo que ya sacrificaste, lo que ya perdiste para siempre y por tu propia obra. No sé de dónde vienes. No sé qué has hecho. Sólo sé que en tu vida perdiste lo que después me hiciste perder a mí: el sueño, la inocencia. Ya nunca seremos los mismos.”
― Carlos Fuentes, quote from The Death of Artemio Cruz

“Tú y yo, miembros de esa masonería: la orden de la chingada. Eres quien eres porque supiste chingar y no te dejaste chingar; eres quien eres porque no supiste chingar y te dejaste chingar: cadena de la chingada que nos aprisiona a todos...”
― Carlos Fuentes, quote from The Death of Artemio Cruz

“¿Morirás? No será la primera vez. Habrás vivido tanta vida muerta, tantos momentos de mera gesticulación”
― Carlos Fuentes, quote from The Death of Artemio Cruz

“Artemio Cruz...nombre..."inútil"..."corazón"..."masaje"..."inutil"...ya no sabrás...te traje adentro y moriré contigo...los tres...moriremos...Tú...mueres..has muerto...moriré”
― Carlos Fuentes, quote from The Death of Artemio Cruz

“¿A poco no somos los meros chingones? ¿Sabes? Escoge siempre a tus amigos entre los grandes chingones, porque con ellos no hay quien te chingue a ti.”
― Carlos Fuentes, quote from The Death of Artemio Cruz

“Quiza fue pudor. Quiza unas ganas de que este amor a oscuras fuese, de verdad, excepcional.”
― Carlos Fuentes, quote from The Death of Artemio Cruz

“Vivir es traicionar a tu Dios; cada acto de la vida, cada acto que nos afirma como seres vivos, exige que se violen los mandamientos de tu Dios”
― Carlos Fuentes, quote from The Death of Artemio Cruz

“Tu valor será gemelo de tu cobardía, tu odio habrá nacido de tu amor, toda tu vida habrá contenido y prometido tu muerte; que no habrás sido bueno ni malo, generoso ni egoísta, entero ni traidor. Dejarás que todos los demás afirmen tus cualidades y tus defectos; pero tu mismo, ¿cómo podrás negar que cada una de tus afirmaciones se negará, que cada una de tus negaciones se afirmará?”
― Carlos Fuentes, quote from The Death of Artemio Cruz

“-Esé es el drama. No hay más que ellos. No sé si te acuerdas del principio. Fue hace tan poco, pero parece tan lejano...cuando no importaban los jefes. Cuando esta se hacía no para elevar a un hombre, sino a todos”
― Carlos Fuentes, quote from The Death of Artemio Cruz

“-Quisiera recordarte de pequeño. Te quise entonces, porque en la juventud una madre debe querer a todos sus hijos. De viejos sabemos mejor. No hay por qué querer a nadie sin razón. La sangre natural no es una razón. La única razón es la sangre amada sin razón.”
― Carlos Fuentes, quote from The Death of Artemio Cruz

“Однажды утром ты встанешь — Я заставляю тебя вспоминать, — встанешь, посмотришь в зеркало и увидишь наконец, что кое-что осталось позади. Ты припомнишь этот первый день наступившей старости, первый день нового времени — отметь его. И ты отметишь, окаменев, как статуя, и отныне по-новому глядя на все вокруг себя.”
― Carlos Fuentes, quote from The Death of Artemio Cruz

“Regina de la mirada soñadora y encendida.”
― Carlos Fuentes, quote from The Death of Artemio Cruz

“pesa de un lado mis culpas y del otro mi amor y verás que mi amor es más grande…”
― Carlos Fuentes, quote from The Death of Artemio Cruz

“He thought that even naturalness can be feigned; at times, a mask disguises too well the expressions of a face that does not exist either outside or under it.”
― Carlos Fuentes, quote from The Death of Artemio Cruz

“Pensarás que has hecho tantas cosas cobardes que el valor te resulta fácil.”
― Carlos Fuentes, quote from The Death of Artemio Cruz

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Popular quotes

“Obviously, in those situations, we lose the sale. But we’re not trying to maximize each and every transaction. Instead, we’re trying to build a lifelong relationship with each customer, one phone call at a time. A lot of people may think it’s strange that an Internet company is so focused on the telephone, when only about 5 percent of our sales happen through the telephone. In fact, most of our phone calls don’t even result in sales. But what we’ve found is that on average, every customer contacts us at least once sometime during his or her lifetime, and we just need to make sure that we use that opportunity to create a lasting memory. The majority of phone calls don’t result in an immediate order. Sometimes a customer may be calling because it’s her first time returning an item, and she just wants a little help stepping through the process. Other times, a customer may call because there’s a wedding coming up this weekend and he wants a little fashion advice. And sometimes, we get customers who call simply because they’re a little lonely and want someone to talk to. I’m reminded of a time when I was in Santa Monica, California, a few years ago at a Skechers sales conference. After a long night of bar-hopping, a small group of us headed up to someone’s hotel room to order some food. My friend from Skechers tried to order a pepperoni pizza from the room-service menu, but was disappointed to learn that the hotel we were staying at did not deliver hot food after 11:00 PM. We had missed the deadline by several hours. In our inebriated state, a few of us cajoled her into calling Zappos to try to order a pizza. She took us up on our dare, turned on the speakerphone, and explained to the (very) patient Zappos rep that she was staying in a Santa Monica hotel and really craving a pepperoni pizza, that room service was no longer delivering hot food, and that she wanted to know if there was anything Zappos could do to help. The Zappos rep was initially a bit confused by the request, but she quickly recovered and put us on hold. She returned two minutes later, listing the five closest places in the Santa Monica area that were still open and delivering pizzas at that time. Now, truth be told, I was a little hesitant to include this story because I don’t actually want everyone who reads this book to start calling Zappos and ordering pizza. But I just think it’s a fun story to illustrate the power of not having scripts in your call center and empowering your employees to do what’s right for your brand, no matter how unusual or bizarre the situation. As for my friend from Skechers? After that phone call, she’s now a customer for life. Top 10 Ways to Instill Customer Service into Your Company   1. Make customer service a priority for the whole company, not just a department. A customer service attitude needs to come from the top.   2. Make WOW a verb that is part of your company’s everyday vocabulary.   3. Empower and trust your customer service reps. Trust that they want to provide great service… because they actually do. Escalations to a supervisor should be rare.   4. Realize that it’s okay to fire customers who are insatiable or abuse your employees.   5. Don’t measure call times, don’t force employees to upsell, and don’t use scripts.   6. Don’t hide your 1-800 number. It’s a message not just to your customers, but to your employees as well.   7. View each call as an investment in building a customer service brand, not as an expense you’re seeking to minimize.   8. Have the entire company celebrate great service. Tell stories of WOW experiences to everyone in the company.   9. Find and hire people who are already passionate about customer service. 10. Give great service to everyone: customers, employees, and vendors.”
― Tony Hsieh, quote from Delivering Happiness: A Path to Profits, Passion, and Purpose

“Commerce they say, encourages the bourgeois virtues of thrift, hard work,self -reliance,and self discipline.”
― Gurcharan Das, quote from India Unbound: The Social and Economic Revolution from Independence to the Global Information Age

“Be not afraid, child. Be what you are.”
― Matthew Woodring Stover, quote from Caine's Law

“Home was where the heart was, where we bled, where we laughed, met those we love, where we built, and what we fought for. Home was the dry soil we kept nurturing unconditionally, the place we took care of...”
― Cameron Jace, quote from Snow White Sorrow

“Does a pistol murder a man? Or is it the man who pulls the trigger? Can we blame a rabid dog who tears apart a child? Or should we blame the one who kicked and starved and tortured it?”
― Bec McMaster, quote from Kiss of Steel

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