Nonviolent Communication: A Language of Life
Quotes from the Book
There is a question I have learned to ask myself when I am feeling bothered about others: am I holding myself to the same standard I am demanding of them?
Most wars between individuals are of the 'cold' rather than the 'hot' variety---lingering resentment, for example, grudges long held, resources clutched rather than shared, help not offered. These are the acts of war that most threaten our homes and workplaces.
...when I betray myself, others' faults become immediately inflated in my heart and mind. I begin to 'horribilize' others. That is, I begin to make them out to be worse than they really are. And I do this because the worse they are, the more justified I feel.
The more sure I am that I'm right, the more likely I will actually be mistaken. My need to be right makes it more likely that I will be wrong! Likewise, the more sure I am that I am mistreated, the more likely I am to miss ways that I am mistreating others myself. My need for justification obscures the truth.
...no conflict can be solved so long as all parties are convinced they are right. Solution is possible only when at least one party begins to consider how he might be wrong.
Seeing an equal person as an inferior object is an act of violence
So if we are going to find lasting solutions to difficult conflicts or external wars we find ourselves in, we first need to find our way out of the internal wars that are poisoning our thoughts, feelings, and attitudes toward others. If we can't put an end to the violence within us, there is no hope for putting an end to the violence without.
In every moment...we choose to see others either as people like ourselves or as objects. They either count like we do or they don't.
Because if you are the mess, you can clean it. Improvement doesn't depend on others.
Have you ever been in a conflict with someone who thought he was wrong. If you are not wrong, then you will be willing to consider how you might be mistaken.
As painful as it is to receive contempt from another, it is more debilitating by far to be filled with contempt for another.
A solution to the inner war solves the outer war as well.
...whenever i dehumanize another, I necessarily dehumanize all that is human---including myself.
People whose hearts are at war toward others can't consider others' objections and challenges enough to be able to find a way through them.
If we have deep problems, it's because we are failing at the deepest part of the solution. And when we fail at this deepest level, we invite our own failure.
But like many who are lonely, I was more preoccupied with others than were those who lived to socialize...Everyone I hated was always with me, even when I was alone. They had to be, for I had to remember what and why I hated in order to remind myself to stay away from them.
Most problems in life are not solved merely by correction.
When you begin to see others as people,’ Ben told me, ‘issues related to race, ethnicity, religion, and so on begin to look and feel different. You end up seeing people who have hopes, dreams, fears, and even justifications that resemble your own.
In the way we regard our children, our spouses, neighbors, colleagues, and strangers, we choose to see others either as people like ourselves or as objects.They either count like we do or they don't. In the former case we regard them as we regard ourselves, we say our hearts are at peace toward them. In the latter case, since we systematically view them as inferior, we say our hearts are at war.
If you see people of a particular race or culture as objects, your view of them is racist, whatever your color or lack of color or you power or lack of power.
My disability was my justification! It was my excuse for failing to engage with the world.
the way we can know if we’ve betrayed ourselves is by whether we are still desiring to be helpful.
But none of that is possible,” he continued, “if my heart is at war. A heart at war needs enemies to justify its warring. It needs enemies and mistreatment more than it wants peace.
If we are poor learners, our teaching will be ineffective.
... if I'm sure I'm right, there is little hope of seeing where I am failing. So I keep trying the same old things-
So, for example, if I had been raised in a critical or demanding environment, it might have been easier for me, relatively speaking, to find refuge in worse-than or need-to-be-seen-as justifications. Those who were raised in affluent or sanctimonious environments, on the other hand, may naturally gravitate to better-than and I-deserve justifications, and so on. Need-to-be-seen-as boxes might easily arise in such circumstances as well. “But the key point, and the point that is the same for all of us, is that we all grab for justification, however we can get it. Because grabbing for justification is something we do, we can undo it. Whether we find justification in how we are worse or in how we are better, we can each find our way to a place where we have no need for justification at all. We can find our way to peace—deep, lasting, authentic peace—even when war is breaking out around us.
Another characteristic of conflicts such as these,” he said, gesturing toward the board, “is the propensity to demonize others. One way we do this is by lumping others into lifeless categories—bigoted whites, for example, lazy blacks, crass Americans, arrogant Europeans, violent Arabs, manipulative Jews, and so on. When we do this, we make masses of unknown people into objects and many of them into our enemies.
Seeing an equal person as an inferior object is an act of violence, Lou. It hurts as much as a punch to the face. In fact, in many ways it hurts more. Bruises heal more quickly than emotional scars do.
What are you afraid of, Lou?” “Afraid? I’m not afraid of anything,” Lou
Watch on YouTube
About The Arbinger Institute
Book details
- Author
- The Arbinger Institute
- Genre
- Nonfiction
- Goodreads rating
- 4.19 (18k ratings) →
Keep reading
Nonviolent Communication: A Language of Life
Regarding the Pain of Others
The Laws of Human Nature
Twelve Steps to a Compassionate Life
Parable of the Talents
Conflict Is Not Abuse: Overstating Harm, Community Responsibility, and the Duty of Repair
Sister Outsider: Essays and Speeches
Worm
Bonds That Make Us Free: Healing Our Relationship, Coming to Ourselves
Mistakes Were Made (But Not by Me): Why We Justify Foolish Beliefs, Bad Decisions, and Hurtful Acts
Seven Deadly Sins: Settling the Argument Between Born Bad and Damaged Good
Small Great Things
Black Like Me
High Conflict: Why We Get Trapped and How We Get Out
World War Z: An Oral History of the Zombie War
The Autobiography of Martin Luther King, Jr.
The Measure of a Man: A Spiritual Autobiography
The Fire Next Time
Breakfast with Buddha
The Source of Self-Regard: Selected Essays, Speeches, and Meditations
We Learn Nothing
What It is Like to Go to War
How to See Yourself As You Really Are
The Sympathizer
The Art of Being
The Person You Mean to Be: How Good People Fight Bias
12 Rules for Life: An Antidote to Chaos
Surrender: 40 Songs, One Story
Ethics for the New Millennium
Opinions: A Decade of Arguments, Criticism, and Minding Other People’s Business
Ancillary Justice
The World of Divergent: The Path to Allegiant
Underground: The Tokyo Gas Attack and the Japanese Psyche
In The Blood
Atlas of the Heart: Mapping Meaningful Connection and the Language of Human Experience
Collaborating with the Enemy: How to Work with People You Don't Agree with or Like or Trust
How to Stay Sane in an Age of Division
Changes That Heal: How to Understand the Past to Ensure a Healthier Future
Letters to a Young Contrarian
Dare to Lead
Defending Jacob
The School of Life: An Emotional Education
The Lucifer Effect: Understanding How Good People Turn Evil
All Is Not Forgotten
On Connection
Discourses and Selected Writings
The Golden Notebook
Hunters of Dune
Genesis
United: Thoughts on Finding Common Ground and Advancing the Common Good
Between the World and Me
Almost Everything: Notes on Hope
How Long 'til Black Future Month?
The Fall of Babel
Life Will Be the Death of Me: . . . and you too!
Be a People Person
Blachart
An Absolutely Remarkable Thing
People of the Lie: The Hope for Healing Human Evil
Across That Bridge: A Vision for Change and the Future of America

