112 pages
Rating: (21.9K votes)
“As you enter this place of work please choose to make today a great day. Your colleagues, customers, team members, and you yourself will be thankful. Find ways to play. We can be serious about our work without being serious about ourselves. Stay focused in order to be present when your customers and team mebers most need you. And should you feel your enegery lapsing, try this surefire remedy: Find someone who needs a helping hand, a word of support, or a good ear - and make their day.”
“There is always a choice about the way you do your work, even if there is not a choice about the work itself.”
“OUR WORKPLACE As you enter this place of work please choose to make today a great day. Your colleagues, customers, team members, and you yourself will be thankful. Find ways to play. We can be serious about our work without being serious about ourselves. Stay focused in order to be there when your customers and team members most need you. And should you feel your energy lapsing, try this surefire remedy: Find someone who needs a helping hand, a word of support, or a good ear—and make their day.”
“It may sound a little sappy, but I believe I have an obligation to seek out and find ways to demonstrate my gratitude for this life I enjoy.”
“We call that make their day. We look for as many ways as we can to create great memories. And we create great memories whenever we make someone’s day.”
“find creative ways to engage our customers. That’s the key word: engage.”
“We spent a lot of time talking about this choice, and we realized that as long as we are going to be at work, we might as well have the best day we can have.”
“Choose Your Attitude—The fish guys are aware that they choose their attitude each day. One of the fish guys said, “When you are doing what you are doing, who are you being? Are you being impatient and bored, or are you being world famous? You are going to act differently if you are being world famous.” Who do we want to be while we do our work?”
“There are people whose clocks stop at a certain point in their lives.”
“that goes well, we will follow with discussions of Raving Fans, The Seven Habits of Highly Effective People, Gung Ho!; and The Road Less Traveled. All of these books can help us understand”
“But to take no action is to fail for sure. I might as well get started. My first step is to choose my attitude.”
“When we choose to love the work we do, we can catch our limit of happiness, meaning, and fulfillment every day.”
“First, by accepting that you choose your attitude, you demonstrate a level of personal accountability and proactivity”
“As you enter this place of work please choose to make today a great day. Your colleagues, customers, team members, and you yourself will be thankful. Find ways to play. We can be serious about our work without being serious about ourselves. Stay focused in order to be there when your customers and team members most need you. And should you feel your energy lapsing, try this surefire remedy: Find someone who needs a helping hand, a word of support, or a good ear—and make their day.”
“I hate that just because you happen to be good at something,people automatically think that's what makes you happy,but it's not really like that, you know? It's not that simple.”
“my hands, my fingers quickly slicking with”
“Rachel was nowhere in sight. She was the one who comforted him with her warm smile and silent laughter. He could tell that she loved her family. She was the mother bird of the nest, the nurturer.”
“But their roots went deep, bound them together in a collective memory. With each new arrival, they pieced together more of their past, built more of their future.”
“Well, Mr. Frankel, who started this program, began to suffer from the computer disease that anybody who works with computers now knows about. It's a very serious disease and it interferes completely with the work. The trouble with computers is you *play* with them. They are so wonderful. You have these switches - if it's an even number you do this, if it's an odd number you do that - and pretty soon you can do more and more elaborate things if you are clever enough, on one machine.
After a while the whole system broke down. Frankel wasn't paying any attention; he wasn't supervising anybody. The system was going very, very slowly - while he was sitting in a room figuring out how to make one tabulator automatically print arc-tangent X, and then it would start and it would print columns and then bitsi, bitsi, bitsi, and calculate the arc-tangent automatically by integrating as it went along and make a whole table in one operation.
Absolutely useless. We *had* tables of arc-tangents. But if you've ever worked with computers, you understand the disease - the *delight* in being able to see how much you can do. But he got the disease for the first time, the poor fellow who invented the thing.”
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