“These are not soldiers, these are men. They are notadventurers or warriors, designed for human butchery - as butchers or cattle. They are the ploughmen or workers that one recognizes even in their uniforms. They are uprooted civilians. They are ready, waiting for the signal for death or murder, but when you examine their faces between the vertical ranks of bayonets, they are nothing but men.”
― Henri Barbusse, quote from Under Fire
“Déjà, le mois de septembre, lendemain d'août et veille d'octobre et qui est par sa situation le plus émouvant des mois parsème les beaux jours de quelques fins avertissements. Déjà, on comprend ces feuilles mortes qui courent sur les pierres plates comme une bande de moineaux.”
― Henri Barbusse, quote from Under Fire
“An aeroplane booms overhead. We follow its evolutions with our faces skyward, our necks twisted, our eyes watering at the piercing brightness of the sky. Lamuse declares to me, when we have brought our gaze back to earth, “Those machines ’ll never become practical, never.”
“How can you say that? Look at the progress they’ve made already, and the speed of it.”
“Yes, but they’ll stop there. They’ll never do any better, never.”
― Henri Barbusse, quote from Under Fire
“Paradis: «Sì, questa è la guerra», ripete con voce remota, distante. «Nient’altro che questo».
Capisco benissimo il senso delle sue parole. «Più delle cariche che sembrano parate, più delle battaglie visibili dispiegate come stendardi, più ancora dei corpo a corpo dove ci si dibatte e si grida, questa guerra è spaventosa e sovrumana fatica, è acqua fino al ventre, è fango, escrementi e infame sporcizia. È facce ammuffite e carni a brandelli, è cadaveri che non sembrano più nemmeno cadaveri, mentre galleggiano sulla terra famelica. È tutto questo, è questa miserabile monotonia interrotta da momenti drammatici; è questa, e non la baionetta scintillante come fosse d’argento, né il chicchirichì della tromba al sorgere del sole!»”
― Henri Barbusse, quote from Under Fire
“Andiamo avanti, non sappiamo dove. Non sappiamo niente, tranne che il cielo e la terra stanno per confondersi nel medesimo abisso.”
― Henri Barbusse, quote from Under Fire
“Quando si viene a sapere, o la si vede di persona, della morte di uno di quelli che facevano la guerra accanto a te e che vivevano esattamente alla tua stessa maniera, prima ancora di capire provi un colpo al cuore. È come se d’un tratto venissi a sapere che tu stesso sei stato annientato. Il dolore arriva solo dopo un po’.”
― Henri Barbusse, quote from Under Fire
“«Se anche ce ne fossero, […] sarebbe da veri criminali esaltare gli aspetti belli della guerra!»”
― Henri Barbusse, quote from Under Fire
“In a state of war, one is always waiting. We have become waiting-machines. For the moment it is food we are waiting for. Then it will be the post. But each in its turn. When we have done with dinner we will think about the letters. After that, we shall set ourselves to wait for something else.”
― Henri Barbusse, quote from Under Fire
Henri Barbusse
Born place: in Asnières-sur-Seine, France
Born date May 17, 1873
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“Obviously, in those situations, we lose the sale. But we’re not trying to maximize each and every transaction. Instead, we’re trying to build a lifelong relationship with each customer, one phone call at a time. A lot of people may think it’s strange that an Internet company is so focused on the telephone, when only about 5 percent of our sales happen through the telephone. In fact, most of our phone calls don’t even result in sales. But what we’ve found is that on average, every customer contacts us at least once sometime during his or her lifetime, and we just need to make sure that we use that opportunity to create a lasting memory. The majority of phone calls don’t result in an immediate order. Sometimes a customer may be calling because it’s her first time returning an item, and she just wants a little help stepping through the process. Other times, a customer may call because there’s a wedding coming up this weekend and he wants a little fashion advice. And sometimes, we get customers who call simply because they’re a little lonely and want someone to talk to. I’m reminded of a time when I was in Santa Monica, California, a few years ago at a Skechers sales conference. After a long night of bar-hopping, a small group of us headed up to someone’s hotel room to order some food. My friend from Skechers tried to order a pepperoni pizza from the room-service menu, but was disappointed to learn that the hotel we were staying at did not deliver hot food after 11:00 PM. We had missed the deadline by several hours. In our inebriated state, a few of us cajoled her into calling Zappos to try to order a pizza. She took us up on our dare, turned on the speakerphone, and explained to the (very) patient Zappos rep that she was staying in a Santa Monica hotel and really craving a pepperoni pizza, that room service was no longer delivering hot food, and that she wanted to know if there was anything Zappos could do to help. The Zappos rep was initially a bit confused by the request, but she quickly recovered and put us on hold. She returned two minutes later, listing the five closest places in the Santa Monica area that were still open and delivering pizzas at that time. Now, truth be told, I was a little hesitant to include this story because I don’t actually want everyone who reads this book to start calling Zappos and ordering pizza. But I just think it’s a fun story to illustrate the power of not having scripts in your call center and empowering your employees to do what’s right for your brand, no matter how unusual or bizarre the situation. As for my friend from Skechers? After that phone call, she’s now a customer for life. Top 10 Ways to Instill Customer Service into Your Company 1. Make customer service a priority for the whole company, not just a department. A customer service attitude needs to come from the top. 2. Make WOW a verb that is part of your company’s everyday vocabulary. 3. Empower and trust your customer service reps. Trust that they want to provide great service… because they actually do. Escalations to a supervisor should be rare. 4. Realize that it’s okay to fire customers who are insatiable or abuse your employees. 5. Don’t measure call times, don’t force employees to upsell, and don’t use scripts. 6. Don’t hide your 1-800 number. It’s a message not just to your customers, but to your employees as well. 7. View each call as an investment in building a customer service brand, not as an expense you’re seeking to minimize. 8. Have the entire company celebrate great service. Tell stories of WOW experiences to everyone in the company. 9. Find and hire people who are already passionate about customer service. 10. Give great service to everyone: customers, employees, and vendors.”
― Tony Hsieh, quote from Delivering Happiness: A Path to Profits, Passion, and Purpose
“Commerce they say, encourages the bourgeois virtues of thrift, hard work,self -reliance,and self discipline.”
― Gurcharan Das, quote from India Unbound: The Social and Economic Revolution from Independence to the Global Information Age
“Being old enough to know better but still too young to resist mostly sucks.”
― Matthew Woodring Stover, quote from Caine's Law
“Temporarily.' I say, looking at the blood on my hands. The blood of princess Snow White — I must be the worst person in the world.”
― Cameron Jace, quote from Snow White Sorrow
“Looking up, he met her startled gaze. 'Let down your guard, Honor. Let me in. Let me love you.' He kissed her lips, tasted the sweetness of her breath. 'Trust me. I won't ever 'urt you.”
― Bec McMaster, quote from Kiss of Steel
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The Belgariad, Vol....BookQuoters is a community of passionate readers who enjoy sharing the most meaningful, memorable and interesting quotes from great books. As the world communicates more and more via texts, memes and sound bytes, short but profound quotes from books have become more relevant and important. For some of us a quote becomes a mantra, a goal or a philosophy by which we live. For all of us, quotes are a great way to remember a book and to carry with us the author’s best ideas.
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