“To be great, be whole;
Exclude nothing, exaggerate nothing that is not you.
Be whole in everything. Put all you are
Into the smallest thing you do.
So, in each lake, the moon shines with splendor
Because it blooms up above.”
― Fernando Pessoa, quote from Poems of Fernando Pessoa
“But I am not perfect in my way of putting things
Because I lack the divine simplicity
Of being only what I appear to be.”
― Fernando Pessoa, quote from Poems of Fernando Pessoa
“To be understood is to prostitute oneself”
― Fernando Pessoa, quote from Poems of Fernando Pessoa
“Without madness what is man
But a wholesome beast,
Postponed corpse that begets?”
― Fernando Pessoa, quote from Poems of Fernando Pessoa
“Lord, may the pain be ours, And the weakness that it brings, But at least give us the strength, Of not showing it to anyone!”
― Fernando Pessoa, quote from Poems of Fernando Pessoa
“This world is for those who are born to conquer it, Not for those who dream that are able to conquer it, even if they're right.”
― Fernando Pessoa, quote from Poems of Fernando Pessoa
“Give me some more wine, because life is nothing.”
― Fernando Pessoa, quote from Poems of Fernando Pessoa
“Again I see you, But me I don't see!, The magical mirror in which I saw myself has been broken, And only a piece of me I see in each fatal fragment - Only a piece of you and me!...”
― Fernando Pessoa, quote from Poems of Fernando Pessoa
“Isn't joyful or painful this pain in which I rejoice”
― Fernando Pessoa, quote from Poems of Fernando Pessoa
“There's a non-existent peace in the uncertain quietness”
― Fernando Pessoa, quote from Poems of Fernando Pessoa
“Ser poeta não é uma ambição minha. É a minha maneira de estar sózinho.”
― Fernando Pessoa, quote from Poems of Fernando Pessoa
“I believe in the World as in a daisy.
Because I see it. But I don’t think about it
Because thinking is not understanding…”
― Fernando Pessoa, quote from Poems of Fernando Pessoa
“Ποσες και ποσες μασκες
Πανω απο το προσωπο της ψυχης φοραμε...
Οταν γι' αστειο η ψυχη τη μασκα θελησει να βγαλει
Αραγε ξερει οτι ετσι αφηνει
Το προσωπο γυμνο να φανει;
Η μασκα η πραγματικη, δεν νιωθει τιποτα κατω απ' τη μασκα
Αλλα κοιταζει μες απ' αυτη με ματια κρυμμενα.”
― Fernando Pessoa, quote from Poems of Fernando Pessoa
“يولد الله . الآخرون يفنون. كلمة الحق
لم تأت ولم تذهب : وما تغيّر
هو الخطأ. لدينا أبدية جديدة،
وفي الأخير يكون ما ولى هو الأحسن.
العِلم الأعمى، ما يحرث هذه الأرض اليباب.
الإيمان الأحمق، يحيا بالحلم عن عبادته.
الرب الجديد محض كلمة جديدة أخرى.
لا تبحثْ ولا تؤمنْ : الظلام يغطي كل شيء.”
― Fernando Pessoa, quote from Poems of Fernando Pessoa
“Ποιος θα μ' εκανε ν' ακουσω καποιου την ανθρωπινη φωνη
Που θα ομολογουσε οχι μιαν αμαρτια, αλλα μιαν ατιμια
Που θα διηγιοταν οχι μια βιαιη πραξη, αλλα μια δειλη!
Οχι, ολοι ειναι το Ιδανικο, να, τους ακουω και μου μιλουν.
Υπαρχει κανεις σ' αυτο τον κοσμο να μου ομολογησει
Πως εστω μια φορα ηταν κακος;
Ω πριγκιπες, αδελφια μου,
Βλακες, ειμαι μπουχτισμενος απο ημιθεους!
Που εχει ανθρωπους σ' αυτον τον κοσμο;
Δηλαδη εγω ειμαι ο μονος
Λαθεμενος και κακος σ' αυτη τη γη;
...”
― Fernando Pessoa, quote from Poems of Fernando Pessoa
“...Queen, goodbye forever!
Your wings were sunbeams, and my feet are clay
I'll never be well if I don't get to bed
I never was well unless I was stretched out across the universe.”
― Fernando Pessoa, quote from Poems of Fernando Pessoa
“كلنا نهدهد في الحضن طفلاً ميتاً”
― Fernando Pessoa, quote from Poems of Fernando Pessoa
“من سيقرأ أشعاري؟
صوب أية أَيْد ستتجه؟
زهرة أنا قطفوني من أجل متعة الأعين
شجرة نزعوا ثمارها للأفواه
نهر أنا و قَدَرُ مياهي أن تفارقني،
مقهور، و مع ذلك، تقريباً، مسرور
كَمَنْ أضجرتهُ ديمومة حزنه.”
― Fernando Pessoa, quote from Poems of Fernando Pessoa
“A vida é um hospital
Onde quase tudo falta.
Por isso ninguém te cura
E morrer é que é ter alta.”
― Fernando Pessoa, quote from Poems of Fernando Pessoa
“Saudades, só portugueses
Conseguem senti-las bem.
Porque têm essa palavra
Para dizer que as têm.”
― Fernando Pessoa, quote from Poems of Fernando Pessoa
“Era já de madrugada
E eu acordei sem razão,
Senti a vida pesada.
Pesado era o coração.”
― Fernando Pessoa, quote from Poems of Fernando Pessoa
“限量办理加州州立大学毕业证Qq/微信207586481办理美国CSU硕士学位证成绩单教育部存档可查认证|(California State University) 限量办理加州州立大学毕业证Qq/微信207586481办理美国CSU硕士学位证成绩单教育部存档可查认证|(California State University) 限量办理加州州立大学毕业证Qq/微信207586481办理美国CSU硕士学位证成绩单教育部存档可查认证|(California State University) 限量办理加州州立大学毕业证Qq/微信207586481办理美国CSU硕士学位证成绩单教育部存档可查认证|(California State University)”
― Fernando Pessoa, quote from Poems of Fernando Pessoa
“A verdade, se ela existe, Ver-se-á que só consiste Na procura da verdade, Porque a vida é só metade.”
― Fernando Pessoa, quote from Poems of Fernando Pessoa
“Se te queres despedir
Não te despidas de mim,
Que eu não posso consentir
Que tu me trates assim.”
― Fernando Pessoa, quote from Poems of Fernando Pessoa
“Vi-te a dizer um adeus
A alguém que se despedia,
E quase implorei dos céus
Que eu partisse qualquer dia.”
― Fernando Pessoa, quote from Poems of Fernando Pessoa
“Se eu te pudesse dizer
O que nunca te direi,
Tu terias que entender
Aquilo que nem eu sei.”
― Fernando Pessoa, quote from Poems of Fernando Pessoa
“Só com um jeito do corpo
Feito sem dares por isso
Fazes mais mal que o demônio
Em dias de grande enguiço.”
― Fernando Pessoa, quote from Poems of Fernando Pessoa
“O moinho que mói trigo
Mexe-o o vento ou a água,
Mas o que tenho comigo
Mexe-o apenas a mágoa.”
― Fernando Pessoa, quote from Poems of Fernando Pessoa
“Duas vezes jurei ser
O que julgo que sou,
Só para desconhecer
Que não sei para onde vou.”
― Fernando Pessoa, quote from Poems of Fernando Pessoa
“It seems to me that the quality of a moment in time is not always a reflection of the moment in and of itself—what happens before and what happens after are often what give it its savor.”
― Michael J. Fox, quote from Lucky Man
“There can be no deeper despair, no pain less easy to assuage, than losing a husband when you are young.”
― Hélène Berr, quote from The Journal of Hélène Berr
“His warm eyes stay locked onto mine and I want to melt right on the spot. I know him but I don’t. I want him but I don’t. I need him but I don’t.”
― J.L. Mac, quote from Wreck Me
“Obviously, in those situations, we lose the sale. But we’re not trying to maximize each and every transaction. Instead, we’re trying to build a lifelong relationship with each customer, one phone call at a time. A lot of people may think it’s strange that an Internet company is so focused on the telephone, when only about 5 percent of our sales happen through the telephone. In fact, most of our phone calls don’t even result in sales. But what we’ve found is that on average, every customer contacts us at least once sometime during his or her lifetime, and we just need to make sure that we use that opportunity to create a lasting memory. The majority of phone calls don’t result in an immediate order. Sometimes a customer may be calling because it’s her first time returning an item, and she just wants a little help stepping through the process. Other times, a customer may call because there’s a wedding coming up this weekend and he wants a little fashion advice. And sometimes, we get customers who call simply because they’re a little lonely and want someone to talk to. I’m reminded of a time when I was in Santa Monica, California, a few years ago at a Skechers sales conference. After a long night of bar-hopping, a small group of us headed up to someone’s hotel room to order some food. My friend from Skechers tried to order a pepperoni pizza from the room-service menu, but was disappointed to learn that the hotel we were staying at did not deliver hot food after 11:00 PM. We had missed the deadline by several hours. In our inebriated state, a few of us cajoled her into calling Zappos to try to order a pizza. She took us up on our dare, turned on the speakerphone, and explained to the (very) patient Zappos rep that she was staying in a Santa Monica hotel and really craving a pepperoni pizza, that room service was no longer delivering hot food, and that she wanted to know if there was anything Zappos could do to help. The Zappos rep was initially a bit confused by the request, but she quickly recovered and put us on hold. She returned two minutes later, listing the five closest places in the Santa Monica area that were still open and delivering pizzas at that time. Now, truth be told, I was a little hesitant to include this story because I don’t actually want everyone who reads this book to start calling Zappos and ordering pizza. But I just think it’s a fun story to illustrate the power of not having scripts in your call center and empowering your employees to do what’s right for your brand, no matter how unusual or bizarre the situation. As for my friend from Skechers? After that phone call, she’s now a customer for life. Top 10 Ways to Instill Customer Service into Your Company 1. Make customer service a priority for the whole company, not just a department. A customer service attitude needs to come from the top. 2. Make WOW a verb that is part of your company’s everyday vocabulary. 3. Empower and trust your customer service reps. Trust that they want to provide great service… because they actually do. Escalations to a supervisor should be rare. 4. Realize that it’s okay to fire customers who are insatiable or abuse your employees. 5. Don’t measure call times, don’t force employees to upsell, and don’t use scripts. 6. Don’t hide your 1-800 number. It’s a message not just to your customers, but to your employees as well. 7. View each call as an investment in building a customer service brand, not as an expense you’re seeking to minimize. 8. Have the entire company celebrate great service. Tell stories of WOW experiences to everyone in the company. 9. Find and hire people who are already passionate about customer service. 10. Give great service to everyone: customers, employees, and vendors.”
― Tony Hsieh, quote from Delivering Happiness: A Path to Profits, Passion, and Purpose
“The Indian intelligentsia was mesmerized by the apparent success of the USSR. It wanted big steel plants and not small factories which made clothes, shoes, toys, and bicycles—the sort of things that the masses could use. In those days, anyone in India who advocated greater investment in agriculture was branded an American agent.”
― Gurcharan Das, quote from India Unbound: The Social and Economic Revolution from Independence to the Global Information Age
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