Mark Graban · 252 pages
Rating: (63 votes)
“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
Mark Graban
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“Franchement vu la façon dont j'ai été traitée par les gens dits "civilisés", il me tarde finalement d'aller vivre chez les sauvages.”
― Jim Fergus, quote from One Thousand White Women: The Journals of May Dodd
“What's your name?"
Donald."
Hi, Donald, missed you at the wienie roast.”
― Laurell K. Hamilton, quote from Blue Moon
“There is no shame in not knowing something,” he said gently. “The shame is in not being willing to learn.”
― Alison Croggon, quote from The Naming
“BODY LANGUAGE
Said my feet, "Hey, let's go dancin'."
Said my tongue, "Let's have a snack."
Said my brain, "Let's read a good book."
Said my eyes, "Let's take a nap."
Said my legs, "Let's just go walkin'."
Said my back, "Let's take a ride."
Said my seat, "Well, I'll just sit right here,'Til all of you decide.”
― Shel Silverstein, quote from Falling Up
“I’m a dinosaur, he thought, lumbering through a world where truthtellers
are despised.”
― Tess Gerritsen, quote from The Surgeon
Dangerous to Know &...
Who Fears The Devil
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