Mark Graban · 252 pages
Rating: (63 votes)
“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
Mark Graban
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“The skull’s…spirit? He…he looks different.”
The youth scowled. “Yeah? You look just the same. I was banking on frostbite taking a few of your fingers, or even your nose. Here’s hoping something else has dropped off that I don’t know about. If not, I’ll be sorely disappointed.”
Lockwood stared. “Does he always talk like this?”
“No. Usually he’s worse. See what I have to put up with?”
― Jonathan Stroud, quote from The Empty Grave
“Human reason is so little able, merely by its own strength, to demonstrate the immortality of the soul, that it was absolutely necessary religion should reveal it to us. It is of advantage to society in general, that mankind should believe the soul to be immortal; faith commands us to do this; nothing more is required, and the matter is cleared up at once. ”
― Voltaire, quote from Letters on England
“May the devil be firmly on your side”
― Tillie Cole, quote from Sick Fux
“But who is screenwriting our lives? Fate or coincidence? I want to believe it’s the latter. I want that with all my heart and soul. When I think of Charles Jacobs—my fifth business, my change agent, my nemesis—I can’t bear to believe his presence in my life had anything to do with fate. It would mean that all these terrible things—these horrors—were meant to happen. If that is so, then there is no such thing as light, and our belief in it is a foolish illusion. If that is so, we live in darkness like animals in a burrow, or ants deep in their hill. And not alone.”
― Stephen King, quote from Revival
“You can’t wait for the world to be perfect before you start living in it.”
― Ali Shaw, quote from The Trees
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