Mark Graban · 252 pages
Rating: (63 votes)
“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
Mark Graban
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“Leave it to you to find beauty in something others would say ruins a day.”
― Kiera Cass, quote from The One
“I’m no military expert, and these figures might not be exactly right. But as best as I can tell, we’ve launched 114 Tomahawk cruise missiles into Afghanistan so far. Now take the cost of one of those missiles tipped with a Raytheon guidance system, which I think is about $840,000. For that much money, you could build dozens of schools that could provide tens of thousands of students with a balanced nonextremist education over the course of a generation. Which do you think will make us more secure?” (295)”
― Greg Mortenson, quote from Three Cups of Tea: One Man's Mission to Promote Peace ... One School at a Time
“Não importava que Deus no céu fosse católico, protestante ou hindu. O que importava era uma coisa mais profunda, mais antiga e mais forte do que qualquer imagem dessas: um conceito do bem baseado na afirmação da vida, na repulsa à destruição, à perversidade, ao uso e abuso do homem pelo homem. Era a afirmação do humano e do natural.”
― Anne Rice, quote from The Witching Hour
“Cracking his knuckles, Cary dramatically prepared to open his fortune cookie. “Let’s see. Will I be rich? Famous? About to
meet Mr. or Ms. Tall, Dark, and Tasty? Traveling to distant lands? What’d you guys get?”
“Mine’s lame,” I said. “In the end all things will be known. Duh. I didn’t need a fortune to figure that out.”
Gideon opened his and read, “Prosperity will knock on your door soon.”
I snorted.
Cary shot me a look. “I know, right? You snatched someone else’s cookie, Cross.”
“He better not be anywhere near someone else’s cookie,” I said dryly.
Reaching over, Gideon plucked half of mine out of my fingers. “Don’t worry, angel. Your cookie is the only one I want.”
He popped it in his mouth with a wink.
“Gag,” Cary muttered. “Get a room.” He cracked his fortune with a flourish, and then scowled. “What the fuck?”
I leaned forward. “What’s it say?”
“Confucius say,” Gideon ad-libbed, “man with hand in pocket feel cocky all day.”
Cary threw half his cookie at Gideon, who caught it deftly and grinned.
“Give me that.” I snatched the fortune out from between Cary’s fingers and read it. Then laughed.
“Fuck you, Eva.”
“Well?” Gideon prodded.
“Pick another cookie.”
Gideon smiled. “Pwned by a fortune.”
Cary threw the other half of his cookie.”
― Sylvia Day, quote from Bared to You
“She had no mercy. He looked at her neck and thought how he would like to jab it with the knife he had for his muffin. He knew enough anatomy to make pretty certain of getting the carotid artery. And at the same time he wanted to cover her pale, thin face with kisses.”
― W. Somerset Maugham, quote from Of Human Bondage
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