Mark Graban · 252 pages
Rating: (63 votes)
“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
Mark Graban
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“People are weary of politicians who make promises they are either unwilling or unable to keep. Society longs for statesmen but it gets politicians. Statesmen are leaders who uphold what is right regardless of the popularity of the position. Statesmen speak out to achieve good for their people, not to win votes. Statesmen promote the general good rather than regional or personal self-interest.”
― Henry T. Blackaby, quote from Spiritual Leadership: Moving People on to God's Agenda
“Başınıza taş düşerse bu sahiden kötüdür; ama utanç, şerefsizlik, ayıp ya da hakaret, ancak sen aldırırsan kötü olur. His yoksa kötülük de yoktur. Halk var gücüyle seni ıslıklarken, sen kendini alkışlarsan, bunun ne zararı olabilir? İşte kendini alkışlamanı mümkün kılan tek şey Deliliktir.”
― Erasmus, quote from Praise of Folly
“No, it’s fine. I know you’re late. Maybe we can talk tomorrow, but I’m going to be in and out all day.”
“That’s what he said,” she purred.”
― Dannika Dark, quote from Seven Years
“The fact that you can go to the bathroom on an airplane is pretty novel. I bet nobody expected that a hundred years ago. Can you imagine two sailors looking over the front rails of their massive ocean liner in the early 1900s, one of them pointing way up in the clouds and whispering to the other, “One day a man will take a crap up there.” No, me either.”
― Neil Pasricha, quote from The Book of (Even More) Awesome
“The person in the balloon basket said "I hope you don't mind me helping, but it looked like you were having problems down there."
I said, "You're a Stegosaurus.”
― Neil Gaiman, quote from Fortunately, the Milk
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