Mark Graban · 252 pages
Rating: (63 votes)
“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
Mark Graban
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“An angel fighting through the darkness or a devil breaking into the light?”
― K. Bromberg, quote from Driven
“Ironically, Adolf Hitler displayed more knowledge of how we treated Native Americans than American high schoolers today who rely on their textbooks. Hitler admired our concentration camps for American Indians in the west and according to John Toland, his biographer, “often praised to his inner circle the efficiency of America’s extermination—by starvation and uneven combat” as the model for his extermination of Jews and Gypsies (Rom people).94”
― James W. Loewen, quote from Lies My Teacher Told Me: Everything Your American History Textbook Got Wrong
“Let us go then, you and I,
When the evening is spread out against the sky
Like a patient etherised upon a table;”
― T.S. Eliot, quote from Collected Poems, 1909-1962
“Spend the night with me.” (...)
“I’m tired of living like I’m not alive.” He dropped his hands from my face to grip my shoulders. “I’m bloody sick to death of it. I want one night to be alive. With you.” He closed his eyes and leaned his forehead on mine.
“Please, Anna. One last night and we’ll go back to being safe again. I need this. I need you.”
― Wendy Higgins, quote from Sweet Peril
“It was strange to find them here, still alive, with their shared bits of past that suddenly counted for nothing.”
― Paolo Giordano, quote from The Solitude of Prime Numbers
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