Mark Graban · 252 pages
Rating: (63 votes)
“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Perhaps all the difficulties of pregnancy, childbirth, and mothering in the early years wouldn’t”
― Laura Moriarty, quote from The Rest of Her Life
“Doobie always wanted to see the badge. It was shiny, and he was eight.”
― Eoin Colfer, quote from Half-Moon Investigations
“For anyone who has never experienced or set any store by being close to an animal, it is perhaps difficult to understand that you can miss a dog so that it literally hurts. But the relationship with an animal is so much more physical than a relationship with another person. You don’t get to know a dog by asking how he’s feeling or what he’s thinking, but by observing him and getting to know his body language. And all the important things you want to say to him you have to show through actions, attitude, gestures and sounds.”
― Ninni Holmqvist, quote from The Unit
“Only the French, I thought, could attain orgasm by listening to themselves. It was self-inflicted oral sex. A DIY blowjob.”
― Stephen Clarke, quote from A Year in the Merde
“From what I have seen of the world, Reverend, motherhood is a certainty, but fatherhood is a subject of debate.”
― Michael Crummey, quote from Galore
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