Mark Graban · 252 pages
Rating: (63 votes)
“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
Mark Graban
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“It occurs to me now that it isn't that I was always certain there was no truth to the rumor; it was that I didn't want to acknowledge the possibility there could be any truth to it.”
― quote from Between
“And I’d say to myself as I looked so lazily down at the sea:
“There’s nobody else in the world, and the world was made for me.”
― A.A. Milne, quote from The World of Winnie-the-Pooh
“Christopher . . . are these from you?” she asked at lunch, careful to make her tone light as she placed the two picture-poems on the table. Christopher’s eyes fell to them, and he smiled.
“Yes.”
He didn’t ask if she liked them, and he didn’t seem embarrassed.
Sarah was flustered, and somewhat surprised by Christopher’s easy confidence. Even so, her natural suspicion surfaced. “Why?”
“Because,” he answered seriously, “you make a good subject. Your hair, for one, is like a shimmering waterfall. It’s so fair that it catches the light. It makes you seem like you have a halo about you. And your eyes—they’re such a pure color, not washed out at all, deep as the ocean. And your expression . . . intense and yet somehow detached, as if you see more of the world than the rest of us.”
Flustered, she could think of no way to respond. Did he just say this stuff from the top of his head? Only her strict Vida control kept her from blushing.
Meanwhile Nissa entered the cafeteria. She started to sit, then glanced from the pictures, to Christopher, to Sarah. “Should I go somewhere else?”
Christopher nodded to a chair, answering easily, “Sit down. We aren’t exchanging dark secrets—yet.”
Nissa flashed a teasing look to her brother as she took a seat. “As his sister, I feel the need to inform you, Sarah, that Christopher has been talking about you incessantly.”
Christopher smiled, unembarrassed. “I suppose I might have been.’
“Especially your eyes—he never shuts up about your eyes,” Nissa confided, and this time Christopher shrugged.
“They’re beautiful,” he said casually. “Beauty should be looked at, not ignored. I try to capture it on paper, but that’s really impossible with eyes, because they have a life no still portrait can capture.”
Sarah’s voice was tied up so tightly she thought she might be able to speak again sometime next year. No one had ever talked about her—or to her—with such admiration.”
― Amelia Atwater-Rhodes, quote from Shattered Mirror
“I had been in the ditch for 2 and a half min. I wondered if my friends missed me.”
― Wendy Mass, quote from Finally
“Man is no island. We need those who love us. We need those who hate us. We need others to tether us to life, to give us a reason to live, to feel.”
― Pierce Brown, quote from Morning Star
King Tomb
Soldier
North! or Be Eaten
The Iliad of Homer
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