Mark Graban · 252 pages
Rating: (63 votes)
“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
Mark Graban
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“And I took a seat in the grandstand of philosophical detachment to fall asleep observing the cannibals do their death dance.”
― Eugene O'Neill, quote from The Iceman Cometh
“that we conduct our thoughts along different ways, and do not fix our attention on the same objects.”
― René Descartes, quote from Discourse on Method and Meditations on First Philosophy
“In their passion for sameness, the tyrants made themselves more and more powerful. All others grew correspondingly weaker and weaker. New bureaus and directorates, odd ministries, leaped into existence for the most improbable purposes. These became the citadels of a new aristocracy, rulers who kept the giant wheel of government careening along, spreading destruction, violence, and chaos wherever they touched.”
― Frank Herbert, quote from The Dosadi Experiment
“My mother had comforted me with tales ever since I was small. Sometimes they helped me peel a problem like an onion, or gave me ideas about what to do; other times, they calmed me so much that I would fall into a soothing sleep. My father used to say that her tales were better than the best medicine. Sighing, I burrowed into my mother's body like a child, knowing that the sound of her voice would be a balm on my heart.”
― Anita Amirrezvani, quote from The Blood of Flowers
“Mi vida, no hallarás en el pozo en que caes lo que yo guardo para ti en la altura".”
― Pablo Neruda, quote from The Captain's Verses
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