Mark Graban · 252 pages
Rating: (63 votes)
“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Their eyes were usually open, and they stared up at the moon that had killed them.”
― Susan Beth Pfeffer, quote from The Dead and the Gone
“He made a mistake, one that would send him to death row and eventually cost him his freedom for life.”
― John Grisham, quote from The Innocent Man: Murder and Injustice in a Small Town
“for nobility is excellence of race.”
― Aristotle, quote from Politics
“You're my angel, Bianca. You've exorcised my demons. I don't have nightmares when I'm with you. I don't have to work seventy hour work weeks to keep my mind distracted. My life has become more than work and emotionless affairs. You make me a better man.”
― R.K. Lilley, quote from Mile High
“I promised Paul I'd keep ya safe, he said. If that means packin' yer ass out of town so it doesen't get humped by a smooth talkin' loser, that's the way it's gonna be.”
― Jana Oliver, quote from Forbidden
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