Quotes from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction

“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction

“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction

“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction

“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction

“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction

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“If I were a man I would kill you!"
"If you were a man we wouldn't be having this conversation!”
― Georgette Heyer, quote from Regency Buck

“Except when the freedom is one you don't choose to grant," Memeki said, more loudly this time. She was shaking herself all over, struggling to stand stright again. "You hold our hope with one claw and take it away with her other! I may be weak and doomed soon to die, but I will die as an I, not just one more nameless scarp of shell to be thrown out into the sucking mud! No matter how little a time it lasts, I will be what all these are" -she looked around at Kit and Ponch and Nita and the others-"selves unto themselves and being what matters to each other! Such a life, even a breath's worth of it, is better than anything you've ever given me!" Memeki was trembling again, but with passion with determinatin, desperate and doomed. She took a stem toward the dias, and another, her claw lifted not in that old gesture of submission, but in one more like a warrior's threat. "I will be what the Voice said I was, the Hesper I will be the Aeon of Light, the Power that made a different choice from yours. I will be the Star that did not fall, no matter how little a time the light lasts!”
― Diane Duane, quote from Wizards at War

“الحب هو من بين أكثر الأمراض قتلاً ونشراً للعدوى. نحن، المصابين به، يمكن أن يتحقق منا أي شخص. الدوائر الداكنة تحت أعيننا تظهر أننا لا ننام مطلقاً، نبقى مستيقظين ليلة بعد أخرى بسبب المعانقات أوغيابها. نعاني من حمّى مهلكة ويعترينا إلحاح لا يقاوم للتفوه بكلمات غبية.”
― Eduardo Galeano, quote from The Book of Embraces

“...instead of the smoldering, soul-baring, Abelard-to-Heloise-sans-castration solicitations you rightfully deserve, you're getting stupefying lines like: "I'm listening to NPR. Do you want to come over and make out?”
― Maria Dahvana Headley, quote from The Year of Yes

“As for romance, Frank had dated a few women over the years but found them to be too inconsistent and illogical, so he dated a few men and found them to be even more random and frightening.”
― Sherman Alexie, quote from Ten Little Indians

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About BookQuoters

BookQuoters is a community of passionate readers who enjoy sharing the most meaningful, memorable and interesting quotes from great books. As the world communicates more and more via texts, memes and sound bytes, short but profound quotes from books have become more relevant and important. For some of us a quote becomes a mantra, a goal or a philosophy by which we live. For all of us, quotes are a great way to remember a book and to carry with us the author’s best ideas.

We thoughtfully gather quotes from our favorite books, both classic and current, and choose the ones that are most thought-provoking. Each quote represents a book that is interesting, well written and has potential to enhance the reader’s life. We also accept submissions from our visitors and will select the quotes we feel are most appealing to the BookQuoters community.

Founded in 2023, BookQuoters has quickly become a large and vibrant community of people who share an affinity for books. Books are seen by some as a throwback to a previous world; conversely, gleaning the main ideas of a book via a quote or a quick summary is typical of the Information Age but is a habit disdained by some diehard readers. We feel that we have the best of both worlds at BookQuoters; we read books cover-to-cover but offer you some of the highlights. We hope you’ll join us.