Mark Graban · 252 pages
Rating: (63 votes)
“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
Mark Graban
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“Astrid had gone to look at the burn zone. Doing the right thing.
Kids had yelled at her. Demanded to know why she had let it happen. Demanded to know where Sam was. Deluged her with complaints and worries and crazy theories until she had retreated.
She’d hidden out after that. She’d refused to answer the door when kids knocked. She had not gone to her office. It would be the same there.
But through the day it had eaten at her. This feeling of uselessness. A feeling of uselessness made so much worse by the growing realization that she needed Sam. Not because they were up against some threat. The threat was mostly past now.
She needed Sam because no one had any respect for her. There was only one person right now who could get a crowd of anxious kids to settle down and do what needed to be done.
She had wanted to believe that she could do that. But she had tried. And they hadn’t listened.
But Sam was still nowhere to be seen. So despite everything it was still on her shoulders. The thought of it made her sick. It made her want to scream.”
― Michael Grant, quote from Lies
“Sometimes while you wait for what you think is better," Philomene said, "what is good enough slips away.”
― Lalita Tademy, quote from Cane River
“Some people steal to stay alive, and some steal to feel alive. Simple as that.”
― V.E. Schwab, quote from A Darker Shade of Magic
“One dictionary defines denouement as "a final part in which everything is made clear and no questions or surprises remain." By that definition, it is exactly the wrong word to describe this chapter. This chapter will make nothing clear; it will raise many questions; and it may even contain a surprise or two. But I say we call it the denouement anyway because the words sounds so sophisticated and French.”
― Pseudonymous Bosch, quote from The Name of This Book Is Secret
“It’s the only choices we have. You eliminate everything, and whatever remains, no matter how improbable, is the answer.”
― Kim Harrison, quote from The Good, the Bad, and the Undead
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