Mark Graban · 252 pages
Rating: (63 votes)
“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
Mark Graban
See more on GoodReads
“Only our pinkie fingers were laced together, but it was enough to send shudders of electricity through my hand.”
― Gabrielle Tozer, quote from The Intern
“she belonged to the law as some women had once been brides of Christ.”
― Ian McEwan, quote from The Children Act
“She wore a tan robe and headscarf, the clothes of a local... but didn't feel like a market regular. She moved slowly and gazed at everything with a child's wonder. Her eyes were large and clear, her hair as black as midnight. She had a warm smile on her pretty lips and was obviously murmuring 'hellos' and 'excuse mes' to people who really didn't care or want to talk. She walked with the grace of a cloud in the wind, like her body weighed nothing at all, and held her head high with easy dignity. Easy.
Aladdin felt his heart contract. He had never seen her- or anyone like her- before.
When the girl adjusted her scarf, she revealed an intricate diadem in her hair that had a ridiculously sized emerald in it.
'Ah, a rich girl, out for a day of shopping in the market without her servants. Living dangerously, playing hooky.”
― Liz Braswell, quote from A Whole New World
“I’m so close to crying, I don’t think I can stop myself. They’re alive. They’re alive and nothing else matters. Tears are already starting to burn my eyes, clouding my vision.
Kiaran looks at me with an expression I’ve never seen on him. It takes me a moment to realize it’s dawning horror. “Kam. Kam, don’t do that. Don’t cry. Don’t—”
Then I’m crying and he puts his arms around me in quite possibly the most awkward, stiff embrace I’ve ever had in my life. And I adore every second of it.
Aithinne speaks from behind us. “I admit to being somewhat unclear on the function of human tears,” she says. “So we’re sad about this? Should I menace someone?”
In lieu of a response, the only thing I can manage is something of a half-laugh, half-sob, because they’re alive and I haven’t felt like this in so long.
“For god’s sake, Aithinne,” Kiaran says, his voice rumbling through his chest, “put the blade away. You’re not going to stab Kam’s idiot friends.” Then, after a moment: “On second thought, the Seer really serves no purpose . . .”
“Oh, shush.” I look up at him, whisking the tears off my cheeks. “Don’t ruin this. It helps if you don’t speak.” Then I press my face back into his chest. “And if you stop responding to my hug like I’m torturing you.”
Kiaran makes some attempt to relax, but he could use lessons in hugging. He ends up with one hand shoved up in my hair and the other giving my back a there there pat, but it’s the thought that counts”
― Elizabeth May, quote from The Vanishing Throne
“Bernard Bastable!” Miss Thistle shouted, finally. “I love you too! I want to make you my frog prince! Never in all my years have I seen a man with such magnificent, froglike charisma! You are a treasure! Kiss me now!”
― quote from Bliss
The Bondage of the W...
The Innocents Abroad
The Dream of Scipio
Goodnight Tweetheart
The Angry Tide
BookQuoters is a community of passionate readers who enjoy sharing the most meaningful, memorable and interesting quotes from great books. As the world communicates more and more via texts, memes and sound bytes, short but profound quotes from books have become more relevant and important. For some of us a quote becomes a mantra, a goal or a philosophy by which we live. For all of us, quotes are a great way to remember a book and to carry with us the author’s best ideas.
We thoughtfully gather quotes from our favorite books, both classic and current, and choose the ones that are most thought-provoking. Each quote represents a book that is interesting, well written and has potential to enhance the reader’s life. We also accept submissions from our visitors and will select the quotes we feel are most appealing to the BookQuoters community.
Founded in 2023, BookQuoters has quickly become a large and vibrant community of people who share an affinity for books. Books are seen by some as a throwback to a previous world; conversely, gleaning the main ideas of a book via a quote or a quick summary is typical of the Information Age but is a habit disdained by some diehard readers. We feel that we have the best of both worlds at BookQuoters; we read books cover-to-cover but offer you some of the highlights. We hope you’ll join us.
