Mark Graban · 252 pages
Rating: (63 votes)
“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
Mark Graban
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“The board reveals all: Upon its acetate is writ the story of past and present. Who”
― David Simon, quote from Homicide: A Year on the Killing Streets
“Burton Malkiel, professor of economics, Princeton University and author of A Random Walk Down Wall Street: "Through the past thirty years more than two-thirds of professional portfolio managers have been outperformed by the unmanaged S&P 500 Index.”
― quote from The Bogleheads' Guide to Investing
“I admitted, “This might not have been one of my brighter ideas.” “On the contrary. It confirms our suspicions that there’s a greater interest in us than should be for simple travellers. They mean to use us.” She was disturbed. “Welcome to life in the Black Company, sweetheart,” I said. “Now you know why I’m cynical about lords and such. Now you know one of the feelings I’ve been trying to get across.” “Maybe I get it. A little. I feel demeaned. Like I’m not human at all but an object that might be useful.” “Like I said, welcome to the Black Company.”
― Glen Cook, quote from The Books of the South
“Han pasado los años, y a la larga he terminado por asumir mi identidad: yo no soy más que un mendigo de buen fútbol. Voy por el mundo sombrero en mano, y en los estadios suplico: una linda jugadita, por amor de Dios. Y cuando el buen fútbol ocurre, agradezco el milagro sin que me importe un rábano cuál es el club o el país que me lo ofrece.”
― Eduardo Galeano, quote from Soccer in Sun and Shadow
“People who talk less frequently notice more.”
― Judith McNaught, quote from Someone to Watch Over Me
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