Mark Graban · 252 pages
Rating: (63 votes)
“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
Mark Graban
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“The best leaders make mistakes and then learn from them. The best leaders never make the same mistakes again. The only way you can learn is if you understand the mistakes that were made.”
― Joelle Charbonneau, quote from The Testing
“Come here, cat. You wouldn’t want to destroy the space-time continuum, would you? Meow. Meow.”
― Connie Willis, quote from To Say Nothing of the Dog
“I guess since the groin is the center of a guy's world, he rarely guesses it isn't the center of yours.”
― Lili St. Crow, quote from Strange Angels
“Then, suddenly again, Christopher Robin, who was still looking at the world, with his chin in his hand, called out "Pooh!" "Yes?" said Pooh. "When I'm--when--Pooh!" "Yes, Christopher Robin?" "I'm not going to do Nothing any more." "Never again?" "Well, not so much. They don't let you." Pooh waited for him to go on, but he was silent again. "Yes, Christopher Robin?" said Pooh helpfully. "Pooh, when I'm--you know--when I'm not doing Nothing, will you come up here sometimes?" "Just me?" "Yes, Pooh." "Will you be here too?" "Yes Pooh, I will be really. I promise I will be Pooh." "That's good," said Pooh. "Pooh, promise you won't forget about me, ever. Not even when I'm a hundred." Pooh thought for a little. "How old shall I be then?" "Ninety-nine." Pooh nodded. "I promise," he said. Still with his eyes on the world Christopher Robin put out a hand and felt Pooh's paw. "Pooh," said Christopher Robin earnestly, "if I--if I'm not quite--" he stopped and tried again-- "Pooh, whatever happens, you will understand, won't you?" "Understand what?" "Oh, nothing." He laughed and jumped to his feet. "Come on!" "Where?" said Pooh. "Anywhere." said Christopher Robin.
So, they went off together. But wherever they go, and whatever happens to them on the way, in that enchanted place on the top of the Forest, a little boy and his Bear will always be playing.”
― A.A. Milne, quote from The House at Pooh Corner
“It's a rare person to face who they are and not run from it - not be broken by it.”
― Sarah J. Maas, quote from A Court of Wings and Ruin
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