Mark Graban · 252 pages
Rating: (63 votes)
“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
Mark Graban
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“The Beast turned back to me. I could look at him fairly steadily this time. After a moment he said harshly: “I am very ugly, am I not?”
“You are certainly, uh, very hairy,” I said.
“You are being polite,” he said.
“Well, yes,” I conceded. “But then you called me beautiful, last night.”
He made a noise somewhere between a roar and a bark, and after an anxious minute, I decided it was probably a laugh. “You do not believe me then?” he inquired.
“Well’—no,” I said, hesitantly, wondering if this might anger him. “Any number of mirrors have told me otherwise.”
“You will find no mirrors here,” he said, “for I cannot bear them: nor any quiet water in ponds. And since I am the only one who sees you, why are you not then beautiful?”
― Robin McKinley, quote from Beauty: A Retelling of the Story of Beauty and the Beast
“Mama told me to make a special point to remember the best times of my life. There are so many hard things to live through, and latching on to the good things will give you strength to endure, she says. So I must remember this day. It is beautiful and this seems like the best time to live and the best place”
― Nancy E. Turner, quote from These Is My Words: The Diary of Sarah Agnes Prine, 1881-1901, Arizona Territories
“The one you love and the one who loves you are never, ever the same person.”
― Chuck Palahniuk, quote from Invisible Monsters Remix
“Because nothing is as good as you can imagine it. No one is as beautiful as she is in your head. Nothing is as exciting as your fantasy.”
― Chuck Palahniuk, quote from Choke
“lifers” who had been around long enough to understand the game with some perspective”
― Dan Brown, quote from Deception Point
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