Mark Graban · 252 pages
Rating: (63 votes)
“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
Mark Graban
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“feathers, and a shield and a lance and a sword. His armor and his weapons were all, I am almost sure, of quite different periods. The shield was thirteenth century, while the sword was of the pattern used in the Peninsular War. The cuirass was of the time of Charles I., and the helmet dated from the Second Crusade. The arms on the shield were very grand—three red running lions on a blue ground. The tents were of the latest brand approved of by our modern War Office, and the whole appearance of camp, army, and leader might have been a shock to some. But Robert was dumb with admiration, and it all seemed to him perfectly correct, because he knew no more of heraldry or archæology than the gifted artists who usually drew the pictures for the historical romances. The scene was indeed "exactly like a picture." He admired”
― E. Nesbit, quote from Five Children and It
“Hell, at twenty, he’d been ready to junk everything and start over too. But now, at sixty, he was less willing to throw things away that could be patched together and kept running for a few more months. He wanted to keep going forward, not stop and turn around and analyze the validity of decisions made and courses charted long ago.”
― Richard Russo, quote from Nobody's Fool
“like a pack of wolves across the planet, and people were afraid for the survival of the human race.”
― Jeanne DuPrau, quote from The Prophet of Yonwood
“I could never live like this," I whispered to Luka.
"No," he agreed. "I've seen you grovel. It's not very convincing.”
― Jessica Day George, quote from Dragon Spear
“La naturaleza se preocupa únicamente por el puñado de células reproductoras de cada individuo, y manda el resto al cuerno.”
― Stanisław Lem, quote from The Star Diaries: Further Reminiscences of Ijon Tichy
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