Mark Graban · 252 pages
Rating: (63 votes)
“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
Mark Graban
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“He can see what move I'm planning to make in chess and counters before I can do it. He always knows who the killer is in a detective story. I think he could make a career out of detecting, but he wants to write plays for theater. Maybe he could be a Shakespeare instead of a Sherlock. He could be anything. Anything he wants to be.”
― Sangu Mandanna, quote from The Lost Girl
“One’s nature comes from within, not from without. The abomination occurs in subverting one’s instinct in favor of a rigid code written by others. Trying to force yourself into a role that confounds your spirit will always break you.”
― Garth Stein, quote from A Sudden Light
“What about the motorcycle parts?"
"Those belong to my sort-of boyfriend. He's in Italy right now, visiting his family, and I like to have the mess around to remind me of him."
"Oh. So that's why Dante in Italian."
She blushed and looked away. "No. That's why the Italian boyfriend.”
― Kat Richardson, quote from Greywalker
“«Secondo me», stava dicendo Larry, «è un poltergeist maledettamente grosso.»
«Non puo essere un poltergeist, caro», disse mamma. «I poltergeist sono quelli che fanno volare le cose.»
«Be', qualsiasi cosa sia, se ne sta lassù a trascinare le sue catene facendo un fracasso dell'accidente», disse Larry, «e io esigo che venga esorcizzata. Tu e Margo siete le esperte del paranormale. Dovete pensarci voi, andate lassù e procedete.»”
― Gerald Durrell, quote from Birds, Beasts and Relatives
“(If yours is not available, you can always steal your sister’s.)”
― James Ponti, quote from Dead City
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