Mark Graban · 252 pages
Rating: (63 votes)
“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
Mark Graban
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“As they passed the rows of houses they saw through the open doors that men were sweeping and dusting and washing dishes, while the women sat around in groups, gossiping and laughing.
What has happened?' the Scarecrow asked a sad-looking man with a bushy beard, who wore an apron and was wheeling a baby carriage along the sidewalk.
Why, we've had a revolution, your Majesty -- as you ought to know very well,' replied the man; 'and since you went away the women have been running things to suit themselves. I'm glad you have decided to come back and restore order, for doing housework and minding the children is wearing out the strength of every man in the Emerald City.'
Hm!' said the Scarecrow, thoughtfully. 'If it is such hard work as you say, how did the women manage it so easily?'
I really do not know,' replied the man, with a deep sigh. 'Perhaps the women are made of cast-iron.”
― L. Frank Baum, quote from The Marvelous Land of Oz
“It was new to Emily to part with any person, with whom she was connected, without feeling of regret; the moment, however, in which she took leave of M. and Madame Quesnel, was, perhaps, the only satisfactory one she had known in their presence.”
― Ann Radcliffe, quote from The Mysteries of Udolpho
“It was cold outside." Alden said as he pulled the chair out for me. "I thought Race was going to cry like a baby." Race laughed.
"You're the one who was whining about the wind," he teased.
"Being male, Im suprised either one of you had the good sence to come in out of the cold," Maddi said, pouring a tiny paper cup of ketchup on her hamburger.”
― Mary Lindsey, quote from Shattered Souls
“Put all your eggs in one basket... the handle's going to break. Then all you've got is scrambled eggs.”
― J.D. Robb, quote from Remember When
“It was funny, in her old age, to look back and see for how short a period her nest had NOT been empty. Relatively speaking, it was nothing - empty far longer than full. so much of herself had been invested in those children; who could believe how briefly they'd been with her.”
― Anne Tyler, quote from Dinner at the Homesick Restaurant
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