Mark Graban · 252 pages
Rating: (63 votes)
“You get what you expect and you deserve what you tolerate.”
“Our own attitude is that we are charged with discovering the best way of doing everything.”
“Lean is about the total elimination of waste and showing respect for people.”
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
“I click on the deaths and read the names carefully, memorising them. Because here’s the simple truth—if I hadn’t taken the ship off Phydus, people like ***** and ******* would still be alive. And while I could say that a shorter life with feelings is better than a longer life without, the dead can’t tell me their side. [p.88]”
“... one may live in a big house and yet have no comfort.”
“Si ultimul tau gand, cand intinzi disperat bratul si ajungi cu varfurile degetelor la numai cativa centimetri de cordonul de siguranta, este ca, daca vei supravietui vei gasi o cale prin care sa repari ce s-a stricat, pentru a putea spune "da, vreau sa fac parte din nou din lume".”
“People want to believe in something—even if, deep inside, they know it is false. But”
“And would it have been worth it, after all,
Would it have been worth while,
After the sunsets and the dooryards and the sprinkled streets,
After the novels, after the teacups, after the skirts that trail along the floor -
And this, and so much more? -”
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