Mark Graban · 252 pages
Rating: (63 votes)
“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
Mark Graban
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“No matter what I do, I really do love you Celaena."
The word hit her like a stone to the head. He'd never said that word to her before. Ever.
A long silence fell between them.
Arobynn's neck shifted as he swallowed. "I do the things that I do because I'm sacred ... and because I don't know how to express what I feel." He said it so quietly that she barely heard it. "I did all of those things because I was angry with you for picking Sam."
Arobynn's carefully cultivated mask fell, and the wound she'd given him flickered in those magnificent eyes. "Stay with me," he whispered. "Stay in Rifthold."
She swallowed, and found it particularly hard to do so. "I'm going."
"No," he said softly. "Don't go."
No.
That was what she'd said to him that night he'd beaten her, in the moment before he'd struck her, when she thought he was going to hurt Sam instead. And then he'd beaten her so badly she'd been knocked unconscious. Then he'd beaten Sam, too.
Don't.
That was what Ansel had said to her in the desert when Celaena had pressed the sword into the back of her neck, when the agony of Ansel's betrayal had been almost enough to make Celaena kill the girl she'd called a friend. But that betrayal had paled in comparison to what Arobynn had done to her when he'd tricked her into killing Doneval, a man who could have freed countless slaves.
He was using word as chains to bind her again. He'd had so many chances over the year to tell her that he loved her--he'd known how much she craved those words. But he hadn't spoken them until he needed to use them as weapons.
And now that she had Sam, Sam who said those words without expecting anything in return, Sam who loved her for reasons she still didn't understand...
Celaena tilted her head to the side, the only warning she gave that she was still ready to attack him.
"Get out of my house.”
― Sarah J. Maas, quote from The Assassin and the Empire
“It tried to fold everything,” he said to Jackson, tasting bile in his throat. “But a person isn't a sheet, Mark. What I saw . . . what was left of her . . .” Like Stanner, the hapless foreman, he could not finish. “They took her out in a basket,” he said softly.”
― Stephen King, quote from Night Shift
“I think there was always some scrawny dreamer sitting at the edge of the firelight, who had the ability to imagine dangers, to look into the future in his imagination and see possibilities, and therefore survived to pass his genes on to the next generation. ”
― Christopher Moore, quote from The Lust Lizard of Melancholy Cove
“Do you really want to know where we come from?" she said. "In every century, in every country, they'll call us something different. They'll say we're ghosts, angels, demons, elemental spirits, and giving us a name doesn't help anybody. When did a name change what someone is?”
― Brenna Yovanoff, quote from The Replacement
“I’ll stare the bastard in the face as he screams to God, and I’ll laugh harder when he whimpers like a baby. And when his eyes go dead, the hell I send him to will seem like heaven after what I’ve done to him.”
― Frank Miller, quote from Sin City, Vol. 1: The Hard Goodbye
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