Mark Graban · 252 pages
Rating: (63 votes)
“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“It’s been hard to maintain the outward image of the old me for Robert’s sake while simultaneously”
― Rachel Abbott, quote from Sleep Tight
“Are you going to give me a reason to stay?”
― Elle Cosimano, quote from Nearly Gone
“Given the choice between one lifetime spent with you or a thousand without. I will always choose you. I took a deep breath. That is, if you still want me.
She didn't turn, keep her back to me and didn't answer, But this was what made the bond between us worth every risk - she didn't need to say anything at all. Slowly, she stretched her arm back, palm open, and I took it.”
― Danielle L. Jensen, quote from Warrior Witch
“The incidents that go unwitnessed definitely help to keep sexism off the radar, and unacknowledged problem we don't discuss. But so too do the regular occurrences that hide in plain sight, within a society that has normalized sexism and allowed it to become so ingrained that we no longer notice or object to it. Sexism is a socially acceptable prejudice and everybody is getting in on the act.”
― Laura Bates, quote from Everyday Sexism
“I have given up on speech with the Rev; there is no use explaining that you have to learn where your pain is. You have to burrow down and find the wound, and if the burden of it is too terrible to shoulder you have to shout it out; you have to shout for help. My trust, even down in that dark place I carry, is that some person will come running. And then finally the way through grief is grieving.”
― Jane Hamilton, quote from The Book of Ruth
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