Mark Graban · 252 pages
Rating: (63 votes)
“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Jim practiced what he preached when he wrote in his diary: 'Wherever you are, be all here. Live to the hilt every situation you believe to be the will of God.”
― Elisabeth Elliot, quote from Through Gates of Splendor
“If I love you more than you love me, I'm as good as dead. Yet I can't make myself take it back. I can't just walk away from you, because every time you pass by me without smiling, without touching my hand, or at least making eye contact, it feels like I'm dying inside. And I'm pretty sure that hurts worse than whatever Marc would do to me. Whatever your dad would do. Hell, Faythe, I'm pretty sure that never touching you again would hurt worse than the nastiest death Calvin could think up for me.”
― Rachel Vincent, quote from Shift
“Daytimers. Sunnysides. What do you call us behind our backs?"
"Dinner."
This shuts me up until we reach my door.”
― Jeri Smith-Ready, quote from Wicked Game
“Because you need me," he said, drawing in his breath as she squirmed against him. "Just as I need you." He crushed his mouth to hers. "I've needed you for years." Another kiss, this one deep and drugging, his tongue searching her intimately”
― Lisa Kleypas, quote from It Happened One Autumn
“The stinting poverty in which they lived was unbearable; it was destroying them. It did not mean that there was not enough to eat: it meant that every penny must be watched, new clothes foregone, amusements abandoned, holidays kept in the never-never-land of the future. A poverty that allows a tiny margin for spending, but which is shadowed always by a weight of debt that nags like a conscience, is worse than starvation itself. That was how she had come to feel. And it was bitter because it was a self imposed poverty.”
― Doris Lessing, quote from The Grass is Singing
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