Mark Graban · 252 pages
Rating: (63 votes)
“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“What?" he said. "You let me draw all over your arm in permanent ink, but I hand you a vegetable and you chicken out?”
― quote from Gives Light
“It’s okay how some stories leave off without an ending. Life doesn’t always deliver the one you would expect.”
― Adam Silvera, quote from More Happy Than Not
“Conveniently then he can forget it all exists. And, after a time only a general notion will remain in his mind, that there are places where he doesn't belong, and those where he seems to fall right in.”
― Chris Ware, quote from Jimmy Corrigan, the Smartest Kid on Earth
“Despite rumor, Death isn’t cruel—merely terribly, terribly good at his job.”
― Terry Pratchett, quote from Sourcery
“There are innumerable civilized people who would shrink from murder or incest, and who yet do not hesitate to gratify their avarice, their aggressiveness and their sexual lusts, and who have no compunction in hurting others by lying, fraud and calumny, so long as they remain unpunished for it; and no doubt this has been so for many cultural epochs. If”
― Sigmund Freud, quote from The Future of an Illusion
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