Mark Graban · 252 pages
Rating: (63 votes)
“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
Mark Graban
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― Ryan Graudin, quote from Blood for Blood
“– and pompous fools drive me up the wall. Ordinary fools are alright; you can talk to them and try to help them out. But pompous fools – guys who are fools and covering it all over and impressing people as to how wonderful they are with all this hocus pocus – THAT, I CANNOT STAND! An ordinary fool isn’t a faker; an honest fool is all right. But a dishonest fool is terrible!”
― Richard Feynman, quote from Surely You're Joking, Mr. Feynman! Adventures of a Curious Character
“The pasta had a consistency somewhere between soggy paper and rubber eggs, with a taste combining the best of each. The sauce tasted like glue flavored with lemonade.”
― L.E. Modesitt Jr., quote from The Parafaith War
“It's extraordinary, the amount of misunderstandings there are even between two people who discuss a thing quite often - both of them assuming different things and neither of them discovering the discrepancy.”
― Agatha Christie, quote from Towards Zero
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