Mark Graban · 252 pages
Rating: (63 votes)
“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“All men are by nature free; you have therefore an undoubted liberty to depart whenever you please, but will have many and great difficulties to encounter in passing the frontiers.”
― Voltaire, quote from Candide: or, Optimism
“Did I really feel so powerless in my own life that I had to take this poor, vulnerable creature's to compensate”
― Graeme Cameron, quote from Normal
“کسانی که عقاید احمقانه شان را ابراز می کنند اغلب بسیار حساسند. هر قدر عقاید کسی احمقانه تر باشد کمتر باید با او مخالفت کرد”
― Romain Gary, quote from The Ski Bum
“как много в человеке бесчеловечья, как много скрыто свирепой грубости в утонченной, образованной светскости, и, боже! даже в том человеке, которого свет признает благородным и честным...”
― Nikolai Gogol, quote from The Overcoat
“Who's Thyrza?" Molly asked.
"What? Oh, some World War II femme fatale. Amelia Beauregard's boyfriend ran away with her."
"That was my grandmother's name.”
― Kirsten Miller, quote from The Darkness Dwellers
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