Mark Graban · 252 pages
Rating: (63 votes)
“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
Mark Graban
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“I can't make the fire go away," she had seemed to say, "I can't guarantee you won't get burned. But I can hold this hoop for you, I can remain steady and strong, because I believe in you. Because you are mine.”
― Mia Sheridan, quote from Leo
“Life makes fools of us all sooner or later. But keep your sense of humor and you'll at least be able to take your humiliations with some measure of grace. In the end, it's our own expectations that crush us.”
― Paul Murray, quote from Skippy Dies
“I know now one must plan one’s old age as surely as one plans any other stage of life. The tragedy of Cousin Josie’s life is that she never knew what she wanted at any age—only what she did not want. She never wanted to marry nor to pursue a career, and in life, unlike grammar, double negatives do not produce an affirmative.”
― quote from A Woman of Independent Means
“Hakikatleri örten bir perdedir karanlık. Onun saklı dünyasına tek tanıklık edense peşinden ayrılmayan gölgesidir.”
― Karen Chance, quote from Claimed By Shadow
“He can't die! He's the bloody King of Winter."
"Don't be absurd," said Bob, rolling an eye at the wounded Janus. "Just because he's immortal doesn't mean he can't die!”
― Lesley Livingston, quote from Darklight
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