Mark Graban · 252 pages
Rating: (63 votes)
“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
Mark Graban
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“To brood.” Her tone dared him to deny it.
“I had a lot of calls to make.”
Ha. “You were brooding.”
“I was trying to find out if there was a spell that could teleport people into secure places.”
“You were brooding.”
“No one was able to help with that.”
“So the brooding continued.”
― Suzanne Wright, quote from Blaze
“Christ gave Himself for us to give Himself to us! His presence puts God back into the man! He came that we might have life—God’s life!”
― Bob George, quote from Classic Christianity: Life's Too Short to Miss the Real Thing
“It’s complicated. But pain and fear have a way of simplifying things.”
― Grady Hendrix, quote from Horrorstör
“She cringed when she saw she needed a bikini wax - and cringed that she even got them in the first place. It wasn't the pain. It was the whole idea she was raising her daughter in a world where pubic hair was a problem.”
― Chris Bohjalian, quote from The Guest Room
“wait, I will come with you.' Then they recognized his voice and waited, and when he came up to them suddenly his bearskin fell off, and he stood there a handsome man, clothed all”
― Jacob Grimm, quote from Grimm's Complete Fairy Tales
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