Mark Graban · 252 pages
Rating: (63 votes)
“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
Mark Graban
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“If the angels were capable of envy, they would envy us for two things: one is the receiving of Holy Communion, and the other is suffering.”
― Maria Faustina Kowalska, quote from Diary of Saint Maria Faustina Kowalska: Divine Mercy in My Soul
“Customer: A person who purchases a commodity or service. Client: A person who is under the protection of another. The”
― quote from Getting Everything You Can Out of All You've Got: 21 Ways You Can Out-Think, Out-Perform, and Out-Earn the Competition
“Do you know what it is to play a part? To split your personality deliberately for twenty-four hours a day? Even when with friends? Even when alone, so that you will never forget inadvertently? To be a dilettante? To be eternally amused? To be of no account? To be so effete and faintly ridiculous that you have convinced all who know you of your own worthlessness? All so that your life may be safe even though it means it has become barely worth living. But even so, once in a while I can fight them.”
― Isaac Asimov, quote from The Stars, Like Dust
“Ludwig Schlafi (1814-1895) proved that there are six regular four-dimensional polytopes (generalisations of polyhedra): the 5-cell made of tetrahedra, the 8-cell or tesseract made of cubes, the 16-cell made of tetrahedra, the 24-cell made of octahedra, the 120-cell made of dodecahedra, and the 600-cell made of tetrahedra.”
― quote from Quadrivium: The Four Classical Liberal Arts of Number, Geometry, Music, & Cosmology
“Without sadness, there can be no happiness, which means a state of eternal bliss really wouldn’t be that blissful. In fact, at a certain point, it would be mostly annoying. Nothing to strive for, nothing to look forward to, nothing to do.”
― Lisa Gardner, quote from The Neighbor
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