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Mark Graban · 252 pages
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“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
Mark Graban
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“Why there you are, Stephen,' cried Jack. 'You are come home, I find.'
That is true,' said Stephen with an affectionate look: he prized statements of this kind in Jack.”
― Patrick O'Brian, quote from H.M.S. Surprise
“Laurie piped up again. 'At State, everybody calls diversity dispersity. What happens is, everybody has their own clubs, their own signs, their own sections where they all sit in the dining hall--all the African Americans are over there? . . . and all the Asians sit over't these other tables? -- except for the Koreans? -- because they don't get along with the Japanese so they sit way over there? Everybody's dispersed into their own little groups -- and everybody's told to distrust everybody else? Everybody's told that everybody else is trying to screw them over--oops!' -- Laurie pulled a face and put her fingertips over her lips -- 'I'm sorry!' She rolled eyes and smiled. 'Anyway, the idea is, every other group is like prejudiced against your group, and no matter what they say, they're only out to take advantage of you, and you should have nothing to do with them -- unless your white, in which case all the others are not prejudiced against you, they're like totally right, because you really are a racist and everything, even if you don't know it? Everybody ends up dispersed into their own like turtle shells, suspicious of everybody else and being careful not to fraternize with them. Is it like that at Dupont?”
― Tom Wolfe, quote from I am Charlotte Simmons
“It was a gringo; in the remote corners of the world the short-sleeved flowered tourist shirt, the steel-rimmed glasses, khaki pants and bulldog shoes had become the uniform of earnest American enterprise. Moon recognized the man as the new missionary. His head was cropped too close, so that his white skull gleamed, and the red skin of his neck and jaw was riddled with old acne; his face was bald with anxiety and tiresome small agonies.”
― Peter Matthiessen, quote from At Play in the Fields of the Lord
“Every woman feels that the greater her power over a man, the more impossible it is to leave him except by sudden flight: a fugitive precisely because a queen.”
― Marcel Proust, quote from The Captive & The Fugitive
“Do human beings ever realize life, while they live it - every,every minute? We're all busy people and it's easy to get wrapped up in life, that we forget to live.”
― Jillian Dodd, quote from That Boy
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