Mark Graban · 252 pages
Rating: (63 votes)
“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
Mark Graban
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“Remember you are everything, or you are nothing. If you are everything, then your heart is so big it can hold all of humanity within itself, you have no jealousy or narrowness. You are in the heart of every creature and every creature is in your heart. There is only bliss.
Intro to Part 2, Chapter 4. Credit given to Swami Purna.”
― Deborah Moggach, quote from The Best Exotic Marigold Hotel
“... he felt himself to be one of them, who can live neither in the world nor out of it. They are a kind of sick people, whose desire for God makes them unsatisfactory citizens of an ordinary life, but whose strength or temperament fails them to surrender the world completely; and present-day society, with its hurried pace and its mechanical and technical structure, offers no home to these unhappy souls.”
― Iris Murdoch, quote from The Bell
“No, I mean the key," he said. "It's made of bone."
Lex raised an eyebrow. "As in ivory?"
"As in human."
She let out a shriek and dropped it.
"Sweet dreams," he said with a smirk, closing the door.”
― Gina Damico, quote from Scorch
“Cue the damn tears. Damn Chris Martin and his ability to make me cry every time he opens his damn mouth.”
― Claire Contreras, quote from There is No Light in Darkness
“The first day you meet, you are friends. The next day, you are brothers.”
― Brigid Kemmerer, quote from Spirit
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