Mark Graban · 252 pages
Rating: (63 votes)
“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
Mark Graban
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“Are we not to call Christ ours because we have not made him but only received him? Again, if we are the makers of things that are called ours, then we must have made our eyes, we must have made our hands, we must have made our feet, unless eyes, hands and feet are not to be called ours.”
― Martin Luther, quote from The Bondage of the Will
“Human nature appears to be just the same, all over the world”
― Mark Twain, quote from The Innocents Abroad
“I have brought peace to this land, and security," he began.
"And what of your soul, when you use the cleverness of argument to cloak such acts? Do you think that the peace of a thousand cancels out the unjust death of one single person? It may be desirable, it may win you praise from those who have happily survived you and prospered from your deeds, but you have committed ignoble acts, and have been too proud to own them. I have waited patiently here, hoping that you would come to me, for if you understood, then some of your acts would be mitigated. But instead you send me this manuscript, proud, magisterial, and demonstrating only that you have understood nothing at all."
"I returned to public life on your advice, madam," he said stiffly.
"Yes; I advised it. I said if learning must die it should do so with a friend by its bedside. Not an assassin.”
― Iain Pears, quote from The Dream of Scipio
“If I had a theme song it would probably be “B-Boys Makin’ with the Freak Freak” by the Beastie Boys.”
― Teresa Medeiros, quote from Goodnight Tweetheart
“You must not face it. Because it is a – certainty it has to be forgotten. One cannot – must not – fear a certainty. All we know is this moment, and this moment, Ross, we are alive! We are. We are. The past is over, gone. What is to come doesn’t exist yet. That’s tomorrow! It’s only now that can ever be, at any one moment. And at this moment, now, we are alive – and together. We can’t ask more. There isn’t any more to ask.”
― Winston Graham, quote from The Angry Tide
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