Mark Graban · 252 pages
Rating: (63 votes)
“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
Mark Graban
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“God exists since mathematics is consistent, and the Devil exists since we cannot prove it.”
― Simon Singh, quote from Fermat's Enigma: The Epic Quest to Solve the World's Greatest Mathematical Problem
“I have crossed over to a place where I never thought I’d be. I am someone I would have never imagined. A secret. A dream. I am this, body and soul. Burn me. Drown me. Tell me lies. I will still be who I am.”
― Alice Hoffman, quote from Incantation
“As I understand it, the Celts venerated all sorts of plexus-type things: the seashore, dawn, dusk, the edge of the forest - anything that was neither here nor there, so to speak.”
― Stephen R. Lawhead, quote from The Paradise War
“You and your organization have the power to change everything. To create remarkable products and services. To over deliver. To be the best in the world. How dare you squander that resource by spreading it too thin. How dare you settle for mediocre just because you’re busy coping with too many things on your agenda, racing against the clock to get it all done.”
― Seth Godin, quote from The Dip: A Little Book That Teaches You When to Quit (and When to Stick)
“Maybe if everything was beautiful, nothing would be.
People saw one thing, they swooned over it. They saw this other thing, they pounded it with sticks.
Maybe there had to be variety for life to work. Swoon over everything, you get bored. Beat everything with a stick-boring.”
― Dean Koontz, quote from Dead and Alive
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