Mark Graban · 252 pages
Rating: (63 votes)
“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
Mark Graban
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“Perhaps this is what the stories meant when they called somebody heartsick. Your heart and your stomach and your whole insides felt hollow and empty and aching.”
― Juliet Marillier, quote from Daughter of the Forest
“Wide is the gate and broad is the path that leads to destruction and many go that way”
― Mary Doria Russell, quote from The Sparrow
“Then one morning she woke to find him sitting on the edge of the bed, staring at her. She blinked at him. ‘Is something wrong, darling?’ ‘No. I’m just looking at my greatest asset, and making sure I never take it for granted.”
― Jeffrey Archer, quote from Kane and Abel
“I close my eyes and I let my body shut itself down and I let my mind wander. It wanders to a familiar place. A place I don’t talk about or acknowledge exists. A place where there is only me. A place that I hate. I am alone. Alone here and alone in the world. Alone in my heart and alone in my mind. Alone everywhere, all the time, for as long as I can remember. Alone with my Family, alone with my friends, alone in a Room full of People. Alone when I wake, alone through each awful day, alone when I finally meet the blackness. I am alone in my horror. Alone in my horror. I don’t want to be alone. I have never wanted to be alone. I fucking hate it. I hate that I have no one to talk to, I hate that I have no one to call, I hate that I have no one to hold my hand, hug me, tell me everything is going to be all right. I hate that I have no one to share my hopes and dreams with, I hate that I no longer have any hopes or dreams, I hate that I have no one to tell me to hold on, that I can find them again. I hate that when I scream, and I scream bloody murder, that I am screaming into emptiness. I hate that there is no one to hear my scream and that there is no one to help me learn how to stop screaming. . . More than anything, all I have ever wanted is to be close to someone. More than anything, all I have ever wanted is to feel as if I wasn’t alone.”
― James Frey, quote from A Million Little Pieces
“The story so far:
In the beginning the Universe was created.
This has made a lot of people very angry and been widely regarded as a bad move.”
― Douglas Adams, quote from The Restaurant at the End of the Universe
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