Mark Graban · 252 pages
Rating: (63 votes)
“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
Mark Graban
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“Don’t let us forget that the causes of human actions are usually immeasurably more complex and varied than our subsequent explanations of them.”
― Fyodor Dostoyevsky, quote from The Idiot
“It gave me a feeling of temporary acceptance into that elite community, to stroll across the quad at his side. It also gave me my first faint quiver of sexual belonging, the elusive feeling that if I slipped my hand into his as we walked along, a door would fall open somewhere in the long wall of reality as I knew it, never to be closed again.”
― Elizabeth Kostova, quote from The Historian
“Richard did not believe in angels, he never had. He was damned if he was going to start now. Still, it was much easier not to believe in something when it was not actually looking directly at you and saying your name.”
― Neil Gaiman, quote from Neverwhere
“It's easier to floss with barbed wire than admit you like someone in middle school.”
― Laurie Halse Anderson, quote from Speak
“- ¡Lo que haces es reptar!
- Me deslizo, dijo orgulloso el Gusano.
- Eres un bicho viscoso, replicó el Ciempipes.
- No soy un bicho viscoso - dijo el Gusano -. Soy una criatura útil y apreciada. Pregúntale a cualquier jardinero.”
― Roald Dahl, quote from James and the Giant Peach
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