Mark Graban · 252 pages
Rating: (63 votes)
“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
Mark Graban
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“In fatto di musica, tutti i suoi gesti erano competenti e armoniosi, che stesse impeciando l’archetto, sostituendo le corde o sistemando la stanza per l’arrivo dei tre compagni del quartetto d’archi che era la sua passione. Era Florence la leader indiscussa del gruppo, e a lei spettava sempre l’ultima parola nelle numerose dispute musicali che si presentavano. In tutti gli altri ambiti della vita, in compenso, era di una goffaggine e di un’insicurezza da lasciare allibiti, un continuo inciampare, far cadere oggetti, andare a sbattere. Le stesse dita capaci di un raddoppio su una partita di Bach si rivelavano altrettanto perfette nel rovesciare intere tazze di tè su tovaglie di lino, o bicchieri di vetro su pavimenti di marmo. Se si sentiva osservata incespicava: confidò a Edward che andare incontro a un amico da una certa distanza era per lei un supplizio. E ogni ansia e momento di timidezza la portavano a sollevare in continuazione la mano verso la fronte per scostare immaginarie ciocche di capelli in un gesto delicato e nervoso che perdurava ben oltre la scomparsa del motivo che l’aveva scatenato.”
― Ian McEwan, quote from On Chesil Beach
“taught me it’s that life is short, and if you want something, you have to reach out with both hands and grip it tightly.”
― Belle Aurora, quote from Raw
“The opposite of esprit d'escalier is the way that life's embarrassments come back to haunt us even after they're long past. I could remember every stupid thing I'd ever said or done, recall them with picture-perfect clarity. Any time I was feeling low, I'd naturally start to remember other times I felt that way, a hit parade of humiliations coming one after another to my mind.”
― Cory Doctorow, quote from Little Brother
“I follow my own methods, and tell as much or as little as I choose. That is the advantage of being unofficial.”
― Arthur Conan Doyle, quote from The Memoirs of Sherlock Holmes
“Every mystery ever solved had been a puzzle from the dawn of the human species right up until someone solved it.”
― Eliezer Yudkowsky, quote from Harry Potter and the Methods of Rationality
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