Mark Graban · 252 pages
Rating: (63 votes)
“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
Mark Graban
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“OUR WORKPLACE As you enter this place of work please choose to make today a great day. Your colleagues, customers, team members, and you yourself will be thankful. Find ways to play. We can be serious about our work without being serious about ourselves. Stay focused in order to be there when your customers and team members most need you. And should you feel your energy lapsing, try this surefire remedy: Find someone who needs a helping hand, a word of support, or a good ear—and make their day.”
― quote from Fish!: A Remarkable Way to Boost Morale and Improve Results
“You just put your boot so far up his ass, he’ll have to eat his dinner with a shoehorn.” “I can always count on you for a suitable bon mot.”
― Douglas Preston, quote from Blue Labyrinth
“So our narcissism has bared forth an unflattering nakedness that shames our species. But this is humanity. This is our condition.”
― Zack Love, quote from The Syrian Virgin
“Other friends have flown before— On the morrow he will leave me, as my hopes have flown before.” Then the bird said, “Nevermore.” Startled”
― Edgar Allan Poe, quote from Poems of Edgar Allan Poe
“Sleep is like a drug,” he explained. “Take too much at a time and it makes you dopey. You lose time, vitality and opportunities.”
― Robin S. Sharma, quote from Who Will Cry When You Die? Life Lessons from the Monk Who Sold His Ferrari
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