Mark Graban · 252 pages
Rating: (63 votes)
“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
Mark Graban
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“Didn't you tie the mittens on her feet (Wednesday Evening's) extra special nice?
Yes--she is an extra special nice pigeon. She cries for pity when she wants pity. And she shuts her eyes when she doesn't want to look at you. And if you look deep in her eyes when her eyes are open you will see lights there exactly like the lights on the pastures and the meadows when the mist is drifting on a Wednesday evening just between the twilight and gloaming.”
― Carl Sandburg, quote from Rootabaga Stories
“The important thing about being a leader is not being right or wrong but being certain. Of course it helps to be right as well, the Abbot conceeded.”
― Terry Pratchett, quote from Truckers
“That Tolkien also included in Roverandom words such as paraphernalia, and phosphorescent, primordial, and rigmarole, is refreshing in these later days when such language is considered too ‘difficult’ for young children – a view with which Tolkien would have disagreed. ‘A good vocabulary,’ he once wrote (April 1959), ‘is not acquired by reading books written according to some notion of the vocabulary of one’s age-group. It comes from reading books above one’ (Letters of J.R.R. Tolkien [1981], pp. 298–9).”
― J.R.R. Tolkien, quote from Roverandom
“Imogene has twenty-two birdfeeders, some pole-mounted, some suspended from eaves, platform feeders and globe feeders, coffee can feeders and feeders that look like little Swiss chalets, and every evening, when she comes home from work, she drags a stepladder from one to the next, toting a bucket of mixed seeds, keeping them full. In”
― Anthony Doerr, quote from Memory Wall
“But Father has also taught him: Treat a man as if he had a fine reputation to protect, and he will usually endeavor to deserve it.”
― Orson Scott Card, quote from Pathfinder
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