Mark Graban · 252 pages
Rating: (63 votes)
“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
Mark Graban
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“It seemed to proclaim itself a mystery, but one there was no point in solving - an ongoing low-grade mystery.”
― Donald Barthelme, quote from Sixty Stories
“Mamiya concentrated upon what the sound of one hand might be. “You are not working hard enough,” his teacher told him. “You are too attached to food, wealth, things, and that sound. It would be better if you died. That would solve the problem.” The next time Mamiya appeared before his teacher he was again asked what he had to show regarding the sound of one hand. Mamiya at once fell over as if he were dead. “You are dead all right,” observed the teacher. “But how about that sound?” “I haven’t solved that yet,” replied Mamiya, looking up. “Dead men do not speak,” said the teacher. “Get out!” 43.”
― quote from Zen Flesh, Zen Bones: A Collection of Zen and Pre-Zen Writings
“The outward appearance would never indicate they were brothers. (...) But she could see that at the moment they were as united as triplets in the womb.”
― Nora Roberts, quote from Sea Swept
“No, but on the other hand you don't enact me Cheltenham tragedies when I've barely swallowed my breakfast.”
― Georgette Heyer, quote from A Civil Contract
“To everything there is a season, and a time to every purpose under heaven,”
― Anne McCaffrey, quote from All the Weyrs of Pern
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