Mark Graban · 252 pages
Rating: (63 votes)
“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
Mark Graban
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“Even a strong man can succumb to the wiles of a pretty girl with pointy shoes.”
― Joseph Delaney, quote from Attack of the Fiend
“We do not merely destroy our enemies; we change them.”
― George Orwell, quote from Nineteen Eighty-Four
“It is of no use to hope that we shall be well rooted if no rough winds pass over us. Those old gnarlings on the root of the oak tree, and those strange twistings of the branches, all tell of the many storms that have swept over it, and they are also indicators of the depth into which the roots have forced their way. So the Christian is made strong, and firmly rooted by all the trials and storms of life. Shrink not then from the tempestuous winds of trial, but take comfort, believing that by their rough discipline God is fulfilling this benediction to you.”
― Charles Haddon Spurgeon, quote from Morning and Evening, Based on the English Standard Version
“Jack and Jill came to the hill
on a grave and somber mission
you've made them mad
the time's so bad
to be a politician"
"Jack and Jill came to hill
to do some deadly deeds
they weren't far wrong
to judge how long
a bleeding liberal bleeds.”
― James Patterson, quote from Jack & Jill
“So what do we do?"
"We do what all families do. Grin, bear it, and pass the mashed potatoes.”
― Heather Brewer, quote from Eleventh Grade Burns
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