Mark Graban · 252 pages
Rating: (63 votes)
“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
Mark Graban
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“Nothing lasts forever. That's the tragedy and the miracle of existence—that everything is impermanent. Everything changes. All we can do is make the best of the time we have. And go down shooting, naturally. —Enid Healy”
― Seanan McGuire, quote from Discount Armageddon
“Her bones were of bronze and her sinews of the ancient elms, and her eyes were like the sky, wide and daring.”
― Kahlil Gibran, quote from Jesus the Son of Man
“When Lynette described everything that had happened, the puzzle pieces fell into place from my last vision. Goddess, I hate figurative language.”
― P.C. Cast, quote from Redeemed
“Cậu để lại trên mặt nước một cái vỏ sò nhỏ màu đỏ rực mà cậu nhặt được, rồi ra về. Mảnh sò trôi dần về phía Elisa. Cô bé cầm lên khi nó giạt vào những nếp gấp của chiếc váy bập bềnh trên mặt nước, tạo nên những mảnh lụa xanh trải rộng.”
― Timothée de Fombelle, quote from Toby Alone
“His voice is so low I can feel it brushing my waist.”
― Chelsea Fine, quote from Sophie & Carter
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