Mark Graban · 252 pages
Rating: (63 votes)
“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
Mark Graban
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“Think of it as a life experience," I mumbled. "Isn't your dad always saying we need more of that?"
"I don't think prancing around PJ Jamieson's pool in our underwear is exactly what he had in mind.”
― Jody Gehrman, quote from Confessions of a Triple Shot Betty
“to Vaneigem and the Situationists who by shrewd use of collage and juxtaposition exposed both the poverty and richness of slogans, and the thinly veiled hypocrisy of a "spectacular" society which by not respecting words abuses people, and by insulting the intelligence creates a state of political cretinisation in which the many and various forms of authoritarian control dominate.”
― Comte de Lautréamont, quote from Maldoror and the Complete Works
“I suppose that, too, is what life is like between people. Some good things, some bad things, a good bit of understanding ...
And a lot of love.”
― Jennifer Erin Valent, quote from Fireflies in December
“Old Zhou Jin began singing a hymn Quan had heard and reluctantly sung many times since childhood: “One day I’ll die for the Lord.”
― Randy Alcorn, quote from Safely Home
“Ben narrowed his eyes. "You love that restaurant."
"So does Noah."
He shook his head impatiently. "No, I mean I thought you loved it too much to let it crumble."
Agatha stepped out from behind the desk to pace. "I don't think that will happen. Noah will return before it does. But. . ." She looked up and held Ben's gaze. "It's worth the risk."
Because she loved Noah. Oh, Ben doubted she'd ever admit it, she was such a crusty old witch, but it was there in her faded blue eyes, in the strain on her aristocratic face. Ben turned away from her to run a hand through his hair. Everything was suddenly more complicated.”
― Lori Foster, quote from Too Much Temptation
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