Mark Graban · 252 pages
Rating: (63 votes)
“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
Mark Graban
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“The V-2’s directional system was notoriously erratic. In May 1947, a V-2 launched from White Sands Proving Ground headed south instead of north, missing downtown Juarez, Mexico, by 3 miles. The Mexican government’s response to the American bombing was admirably laid back. General Enrique Diaz Gonzales and Consul General Raul Michel met with United States officials, who issued apologies and an invitation to come to “the next rocket shoot” at White Sands. The Mexican citizenry was similarly nonchalant. “Bomb Blast Fails to Halt Spring Fiesta,” said the El Paso Times headline, noting that “many thought the explosion was a cannon fired for the opening of the fiesta.”
― Mary Roach, quote from Packing for Mars: The Curious Science of Life in the Void
“Those ancients who in poetry presented
the golden age, who sang its happy state,
perhaps, in their Parnassus, dreamt this place.
Here, mankind's root was innocent; and here
were every fruit and never-ending spring;
these streams--the nectar of which poets sing.”
― Dante Alighieri, quote from La Divina Comedia
“But of course the instant I try to make myself relax, true relaxation vanishes, and in its place is a strange phenomenon called “trying to relax.” Relaxation happens only when allowed, not as a result of “trying” or “making.”
― W. Timothy Gallwey, quote from The Inner Game of Tennis: The Classic Guide to the Mental Side of Peak Performance
“Deliberate practice involves well-defined, specific goals and often involves improving some aspect of the target performance; it is not aimed at some vague overall improvement. Once an overall goal has been set, a teacher or coach will develop a plan for making a series of small changes that will add up to the desired larger change. Improving some aspect of the target performance allows a performer to see that his or her performances have been improved by the training. Deliberate practice is deliberate, that is, it requires a person’s full attention and conscious actions. It isn’t enough to simply follow a teacher’s or coach’s directions. The student must concentrate on the specific goal for his or her practice activity so that adjustments can be made to control practice.”
― K. Anders Ericsson, quote from Peak: Secrets from the New Science of Expertise
“It was the fifth son. Charlotte strained to see the form as Quasi’s voice rang out, “Sabre, Son of the Seventh Realm.” Charlotte”
― Lucian Bane, quote from Seven Sons of Zion
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