Mark Graban · 252 pages
Rating: (63 votes)
“You get what you expect and you deserve what you tolerate.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Our own attitude is that we are charged with discovering the best way of doing everything.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Lean is about the total elimination of waste and showing respect for people.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“In the lean approach, companies are taught that prices are set by the market and that one way to improve profit margin is to reduce costs. This thinking flies in the face of "cost plus" thinking, where we look first at our own costs and set prices based on our desired profit margin. The reality is that most companies whether manufacturers or hospitals, do not have market power to set prices as they wish.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
“Gwendolyn Galsworth writes that the purpose of visual management is to reduce "information deficits" in the workplace. She writes that "In an information-scarce workplace, people ask lots of questions, and lots of the same questions, repeatedly- or they make stuff up.”
― Mark Graban, quote from Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
Mark Graban
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“Killing you is not the worst thing they can do to you," I say. "Controlling you is.”
― Veronica Roth, quote from Insurgent
“As for my brothers," Zeus said, "we are thankful"-he cleared his throat like the words were hard to get out-"erm, thankful for the aid of Hades."
The lord of the dead nodded. He had a smug look on his face, but I figure he'd earned the right. He patted his son Nico on the shoulders, and Nico looked happier than I'd ever seen him.
"And, of course," Zeus continued, though he looked like his pants were smoldering, "we must...um...thank Poseidon."
"I'm sorry, brother," Poseidon said. "What was that?"
"We must thank Poseidon," Zeus growled. "Without whom . . . it would've been difficult-"
"Difficult?" Poseidon asked innocently.
"Impossible," Zeus said. "Impossible to defeat Typhon.”
― Rick Riordan, quote from The Last Olympian
“A child blind from birth doesn't even know he's blind until someone tells him. Even then he has only the most academic idea of what blindness is; only the formerly sighted have a real grip on the thing. Ben Hanscom had no sense of being lonely because he had never been anything but. If the condition had been new, or more localized, he might have understood, but loneliness both encompassed his life and overreached it.”
― Stephen King, quote from It
“To him she seemed so beautiful, so seductive, so different from ordinary people, that he could not understand why no one was as disturbed as he by the clicking of her heels on the paving stones, why no one else's heart was wild with the breeze stirred by the sighs of her veils, why everyone did not go mad with the movements of her braid, the flight of her hands, the gold of her laughter. He had not missed a single one of her gestures, not one of the indications of her character, but he did not dare approach her for fear of destroying the spell.”
― Gabriel García Márquez, quote from Love in the Time of Cholera
“So much the worse for those who fear wine, for it is because they have some bad thoughts which they are afraid the liquor will extract from their hearts.”
― Alexandre Dumas, quote from The Count of Monte Cristo
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