“Sometimes justice was all about the small victories.”
― Susan Dennard, quote from Truthwitch
“It wasn’t freedom she wanted. It was belief in something—a prize big enough to run for and to fight for and to keep on reaching toward no matter what.”
― Susan Dennard, quote from Truthwitch
“I hate this. Both the storm and the plan. Why does it have to be ‘we’? Why not just me?"
“Because ‘just me’ isn’t who we are,” Iseult hollered back. “I’ll always follow you, Safi, and you’ll always follow me. Threadsisters to the end.”
― Susan Dennard, quote from Truthwitch
“They aren’t for disguise at all. You just didn’t want to leave behind your favorite book.”
― Susan Dennard, quote from Truthwitch
“If you wanted to, Safiya, you could bend and shape the world.”
― Susan Dennard, quote from Truthwitch
“Where’s your hair?” she shouted. “And what happened to your arm?”
“Cut my hair and got shot with an arrow!”
“Gods below, Iseult! A few hours away and your whole life tumbles through the hell-gates!”
“I might say the same to you,” Iseult shouted back—though it was getting hard to scream and ride. “Four opponents on your tail and a ruined dress!”
― Susan Dennard, quote from Truthwitch
“those who win wars are those who write history.”
― Susan Dennard, quote from Truthwitch
“I guard the light-bringer,
And protect the dark-giver.
I live for the world-starte,
And die for the shadow-ender.
My blood, I offer freely.
My Threads, I offer wholly.
My eternal soul belongs to no one else.
Claim my Aether.
Guide my blade.
From now until the end.”
― Susan Dennard, quote from Truthwitch
“If you were that sort of girl, then…” Merik lifted a hand to her jaw—tentative at first, then more confident when she didn’t pull away. “Then I would start here and move down your throat.” His fingers whispered over her neck, to her collarbone—and Merik was pleased by how punctuated her breaths grew. How much her lips trembled.”
― Susan Dennard, quote from Truthwitch
“Allow me to serve you, Safiya. We have spent too many years apart.” “And I have spent too many hours between meals.” A glare. “Give it to me now, Polly, or I shall castrate you with a fork.”
― Susan Dennard, quote from Truthwitch
“Who the rut is that Nubrevnan Windwitch? And: He should really learn how to button a shirt.”
― Susan Dennard, quote from Truthwitch
“Yes," Safi breathed, swaying into one of the men holding her up. She flashed a grin at him and said, "I'm Safiya fon Hasstrel, and I can do anything.”
― Susan Dennard, quote from Truthwitch
“It was the circle of perfect motion. Of the light-bringer and dark-giver, the world-starter and shadow-ender. Of initiation and completion. It was the symbol of the Cahr Awen. Cahr Awen.”
― Susan Dennard, quote from Truthwitch
“How is that for service? Do you know how many men onboard would kill for the use of a spoon?"
"And do you know," she retorted, "how many men I can kill with a spoon?”
― Susan Dennard, quote from Truthwitch
“Their other hands flipped up, palm to palm, and Merik’s only consolation as he and the domna slid into the next movement of the dance was that her chest heaved as much as his did. Merik’s right hand gripped the girl’s, and with no small amount of ferocity, he twisted her around to face the same direction as he before wrenching her to his chest. His hand slipped over her stomach, fingers splayed. Her left hand snapped up—and he caught it. Then the real difficulty of the dance began. The skipping of feet in a tide of alternating hops and directions. The writhing of hips countered the movement of their feet like a ship upon stormy seas. The trickling tap of Merik’s fingers down the girl’s arms, her ribs, her waist—like the rain against a ship’s sail. On and on, they moved to the music until they were both sweating. Until they hit the third movement. Merik flipped the girl around to face him once more. Her chest slammed against his—and by the Wells, she was tall. He hadn’t realized just how tall until this precise moment when her eyes stared evenly into his and her panting breaths fought against his own. Then the music swelled once more, her legs twined into his, and he forgot all about who she was or what she was or why he had begun the dance in the first place. Because those eyes of hers were the color of the sky after a storm. Without realizing what he did, his Windwitchery flickered to life. Something in this moment awoke the wilder parts of his power. Each heave of his lungs sent a breeze swirling in. It lifted the girl’s hair. Kicked at her wild skirts. She showed no reaction at all. In fact, she didn’t break her gaze from Merik, and there was a fierceness there—a challenge that sent Merik further beneath the waves of the dance. Of the music. Of those eyes. Each leap backward of her body—a movement like the tidal tug of the sea against the river—led to a violent slam as Merik snatched her back against him. For each leap and slam, the girl added in an extra flourishing beat with her heels. Another challenge that Merik had never seen, yet rose to, rose above. Wind crashed around them like a growing hurricane, and he and this girl were at its eye. And the girl never looked away. Never backed down. Not even when the final measures of the song began—that abrupt shift from the sliding cyclone of strings to the simple plucking bass that follows every storm—did Merik soften how hard he pushed himself against this girl. Figuratively. Literally. Their bodies were flush, their hearts hammering against each other’s rib cages. He walked his fingers down her back, over her shoulders, and out to her hands. The last drops of a harsh rain. The music slowed. She pulled away first, slinking back the required four steps. Merik didn’t look away from her face, and he only distantly noticed that, as she pulled away, his Windwitchery seemed to settle. Her skirts stopped swishing, her hair fluttered back to her shoulders. Then he slid backward four steps and folded his arms over his chest. The music came to a close. And Merik returned to his brain with a sickening certainty that Noden and His Hagfishes laughed at him from the bottom of the sea.”
― Susan Dennard, quote from Truthwitch
“He was good. The best fighter she’d ever faced. But Safi and Iseult were better.”
― Susan Dennard, quote from Truthwitch
“You’re chained up.” A wince pulled at Safi’s eyes. “I upset the Admiral.” “Of course you did.” “It’s not funny.”
― Susan Dennard, quote from Truthwitch
“I’ll strip with you,” Safi offered, grabbing for her shirttails. “If anyone shows up”—the shirt slid over her face, muffled her words—“I’ll dance around and distract them.”
― Susan Dennard, quote from Truthwitch
“Oh, the Bloodwitch named Aeduan was no longer bored. No longer bored at all. And now he had work to do.”
― Susan Dennard, quote from Truthwitch
“he was pleased to find he’d left a trail of muddy boot-prints throughout the house. Sometimes justice was all about the small victories.”
― Susan Dennard, quote from Truthwitch
“Merik turned away, pretending not to hear. Not to care. But the truth was, he did hear and he did care.”
― Susan Dennard, quote from Truthwitch
“I'll be fine, Safi. You forget that I taught you the art of evisceration.'
Safi scoffed, but her Threads flared with with amused pink. 'Is that so, dear Threadsister? Have you already forgotten that it was me they called The Great Eviscerator back in Veñaza City?' Safi flung a dramatic hand high as she twirled toward Ryber.
Now Iseult didn't have to fake a grin. 'Is that what you thought they said?' she called. 'It was actually The Great Vociferator, Safi, because that mouth of yours is so big.”
― Susan Dennard, quote from Truthwitch
“The shanty soon ended, but Ryber kept pounding the drum and hollered, “‘The Maidens North of Lovats!’”—which Merik knew was her favorite song, since she was a maiden from north of Lovats.”
― Susan Dennard, quote from Truthwitch
“Safi was sick of dancing. Literally, she felt ill from all the spinning, and her breath—she’d not had a single moment to catch it since … Merik. Prince Merik. The man who couldn’t dress himself properly had turned out to be royalty.”
― Susan Dennard, quote from Truthwitch
“Of course, the three men in the tavern who’d decided to attack Iseult had never made it back home at all. At least not with intact femurs.”
― Susan Dennard, quote from Truthwitch
“But he could smirk at her—and wave too. A flicker of his right fingers and then a tapping of his right palm.”
― Susan Dennard, quote from Truthwitch
“that you have learned how to work a button.”
― Susan Dennard, quote from Truthwitch
“I can feel their Threads waiting.”
― Susan Dennard, quote from Truthwitch
“Each Well was linked to one of the five elements: Aether, Earth, Water, Wind, or Fire.”
― Susan Dennard, quote from Truthwitch
Susan Dennard
Born place: in The United States
Born date February 25, 1984
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“There is beauty in the midst of tragedy. As if beauty were condensing in the heart of ugliness. It's very strange.”
― Hélène Berr, quote from The Journal of Hélène Berr
“The only thing I want from you is you.”
― J.L. Mac, quote from Wreck Me
“Obviously, in those situations, we lose the sale. But we’re not trying to maximize each and every transaction. Instead, we’re trying to build a lifelong relationship with each customer, one phone call at a time. A lot of people may think it’s strange that an Internet company is so focused on the telephone, when only about 5 percent of our sales happen through the telephone. In fact, most of our phone calls don’t even result in sales. But what we’ve found is that on average, every customer contacts us at least once sometime during his or her lifetime, and we just need to make sure that we use that opportunity to create a lasting memory. The majority of phone calls don’t result in an immediate order. Sometimes a customer may be calling because it’s her first time returning an item, and she just wants a little help stepping through the process. Other times, a customer may call because there’s a wedding coming up this weekend and he wants a little fashion advice. And sometimes, we get customers who call simply because they’re a little lonely and want someone to talk to. I’m reminded of a time when I was in Santa Monica, California, a few years ago at a Skechers sales conference. After a long night of bar-hopping, a small group of us headed up to someone’s hotel room to order some food. My friend from Skechers tried to order a pepperoni pizza from the room-service menu, but was disappointed to learn that the hotel we were staying at did not deliver hot food after 11:00 PM. We had missed the deadline by several hours. In our inebriated state, a few of us cajoled her into calling Zappos to try to order a pizza. She took us up on our dare, turned on the speakerphone, and explained to the (very) patient Zappos rep that she was staying in a Santa Monica hotel and really craving a pepperoni pizza, that room service was no longer delivering hot food, and that she wanted to know if there was anything Zappos could do to help. The Zappos rep was initially a bit confused by the request, but she quickly recovered and put us on hold. She returned two minutes later, listing the five closest places in the Santa Monica area that were still open and delivering pizzas at that time. Now, truth be told, I was a little hesitant to include this story because I don’t actually want everyone who reads this book to start calling Zappos and ordering pizza. But I just think it’s a fun story to illustrate the power of not having scripts in your call center and empowering your employees to do what’s right for your brand, no matter how unusual or bizarre the situation. As for my friend from Skechers? After that phone call, she’s now a customer for life. Top 10 Ways to Instill Customer Service into Your Company 1. Make customer service a priority for the whole company, not just a department. A customer service attitude needs to come from the top. 2. Make WOW a verb that is part of your company’s everyday vocabulary. 3. Empower and trust your customer service reps. Trust that they want to provide great service… because they actually do. Escalations to a supervisor should be rare. 4. Realize that it’s okay to fire customers who are insatiable or abuse your employees. 5. Don’t measure call times, don’t force employees to upsell, and don’t use scripts. 6. Don’t hide your 1-800 number. It’s a message not just to your customers, but to your employees as well. 7. View each call as an investment in building a customer service brand, not as an expense you’re seeking to minimize. 8. Have the entire company celebrate great service. Tell stories of WOW experiences to everyone in the company. 9. Find and hire people who are already passionate about customer service. 10. Give great service to everyone: customers, employees, and vendors.”
― Tony Hsieh, quote from Delivering Happiness: A Path to Profits, Passion, and Purpose
“The principle of competition is, as Hesiod pointed out long ago, built in the very roots of the world; there is something in the nature of things that calls for a real victory and real defeat. —IRVING BABBITT”
― Gurcharan Das, quote from India Unbound: The Social and Economic Revolution from Independence to the Global Information Age
“If you have to justify an action, you probably shouldn’t have done it in the first place.”
― Matthew Woodring Stover, quote from Caine's Law
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